Dawn Kleiner
Saint Peters,MO
Summary
Small Business Owner with over 10 years of experience in client management and operational efficiency. Customer service satisfaction through effective communication and scheduling. Committed to business growth and delivering high-quality client experiences.
Overview
17
17
years of professional experience
Work History
Small Business Owner
Clean Dreams LLC
Saint Peters, MO
05.2014 - Current
- Managed daily operations and coordinated residential cleaning services to meet client needs.
- Organized cleaning schedules to ensure on-time service delivery for clients.
- Communicated with clients to clarify specific cleaning requirements and enhance service satisfaction.
Administrative Assistant
Sunset Office Suites
Sunset Hills, MO
08.2009 - 05.2014
- Coordinated daily office operations and maintained efficient filing systems to ensure quick access to information.
- Handled incoming calls by providing accurate information and directing callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors and provided general information about the company.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized files, developed spreadsheets, and maintained front desk to ensure a neat and professional reception area.
Education
High School Diploma -
Northwest High School
House Springs, MO05-1994
Skills
- Project management
- Financial management
- Operational efficiency
- Quality assurance
- Client management
- Customer relationship management
- Service scheduling
Timeline
Small Business Owner
Clean Dreams LLC
05.2014 - Current
Administrative Assistant
Sunset Office Suites
08.2009 - 05.2014
High School Diploma -
Northwest High School