Dawn Kupniewski

• Managed scheduling and calendar coordination for clients and prospective adoptive pet parents.
• Assisted in preparing meeting agendas and taking minutes for accurate documentation.
• Organizing and maintained filing systems to ensure efficient information retrieval.
• Supported office operations by maintaining office inventory levels.
• Prepared for Open House Events.
• Volunteered for community events involving our organization.
• Assisted in socializing and walking animals.
• Created and managed entire Volunteer Program.

• Conducted laboratory tests to ensure accuracy.
• Operated and maintained laboratory equipment and instruments
• Followed and maintained schedules for quality assurance.
• Assisted in training new staff on lab procedures and safety protocols.
• Prepped and aliquoted samples, some frozen, for transport.
• Performed phlebotomy through venipuncture, capillary draw and perormed cultures on all age groups.
• Collected all manner of lab specimens.

Clinical Assistant to Gynecologic Oncologist. Obtained vitals, history of present illness, administration of meds, removal of staples and sutures, precertification, prior authorizations.

• Coordinated daily operations to ensure optimal customer service and efficient workflow.
• Assisted in training new staff on store policies, procedures, and customer interaction techniques.
• Resolved customer inquiries and complaints with a focus on satisfaction and retention.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

• Clinical Instructor and Lead Instructor at Ross College where I taught Anatomy & Physiology, Fundamentals of Assisting and Terminology
• Facilitated hands-on learning experiences to enhance practical skills and knowledge retention.
• Assessed student performance through various evaluation methods and recorded all proficiencies into grading software
• Maintained all inventory in clinic.

Clinical Instructor of Anatomy and Physiology, Fundamentals of Assisting, Terminology and hands-on proficiencies. Attendance, Inventory, Evaluation of other Instructors. Eventual promotion to Lead Instructor.