Dawn Lessey
Cuyahoga Falls,Ohio
Summary
With over 12 years of customer service experience I’m a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Hardlines Team Member Key Holder
Walmart
Stow, OH
12.2024 - Current
- Assisted customers in locating products and understanding features of hardline merchandise.
- Organized stockroom to ensure efficient product retrieval and inventory management.
- Collaborated with team members to maintain clean and safe working environments.
- Handled customer inquiries and resolved issues to enhance overall shopping experience.
- Monitored inventory levels, restocking items as needed to prevent shortages.
- Trained new staff on store policies, safety procedures, and customer service protocols.
- Implemented merchandising strategies to optimize product display and enhance visibility.
- Participated in regular team meetings to discuss sales trends and operational improvements.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
- Demonstrated initiative and problem-solving abilities by addressing customer concerns and finding workable solutions in line with store policies.
- Promoted a welcoming atmosphere for diverse clientele through respectful communication and cultural sensitivity when assisting shoppers from various backgrounds.
- Boosted sales through effective product knowledge and engaging customer interactions.
- Reduced inventory discrepancies by accurately performing stock counts and reporting any inconsistencies.
- Streamlined restocking processes by collaborating with fellow team members to quickly identify high-priority items needing replenishment on the sales floor.
- Conducted price checks for customers as needed, demonstrating thorough knowledge of current promotions, discounts, sale events, or clearance offers available throughout the Hardlines section of the store.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the Hardlines department.
- Supported loss prevention efforts by adhering to store policies and promptly reporting suspicious activities.
- Contributed to successful promotions by creating compelling product displays that drew customers'' attention.
- Supported storewide initiatives to reduce waste and increase sustainability efforts, such as recycling programs and energy-saving measures within the Hardlines department.
- Maximized sales opportunities by offering additional products, services, or warranties to customers during their shopping experience.
- Aided other departments during peak times or staffing shortages, demonstrating adaptability and teamwork skills within the retail setting.
- Assisted in maintaining a well-organized sales floor, resulting in a visually appealing shopping environment for customers.
- Improved store safety by promptly addressing potential hazards and maintaining clean work areas.
- Increased efficiency by assisting with inventory management tasks such as receiving shipments, organizing stockrooms, and replenishing merchandise on the sales floor.
- Handled customer inquiries and complaints professionally, ensuring timely resolutions and positive outcomes.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Kennel Manager
Hudson Veterinary Hospital
Hudson, OH
02.2022 - 01.2023
- Established team priorities and monitored performance metrics to ensure accountability.
- Optimized staffing schedules during peak periods, enhancing efficiency and attendance tracking.
- Facilitated daily communication with pet parents through timely updates and shared animal photos.
- Developed system life cycle methodology to ensure consistent quality outcomes.
Kennel Manager
Valley Animal Hospital
Akron Oh
01.2016 - 03.2022
- Communicated as requested by clients sharing pictures and relevant information regarding treasured animals.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Cared for animals for up to 15 nights during owner absences.
- Increased enrollment in doggy daycare 45% through networking and targeted marketing campaigns.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Warehouse Associate
AMAZON
Akron, OH
02.2020 - 05.2020
- Consistently lifted materials weighing as much as 50 pounds.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Performed inventory control, such as counting, and stocking merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Entered quantity received against purchase order in computer system.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Completed cycle counts and monthly inventory.
- Checked packages and merchandise for damage and notified vendors.
Kennel Attendant
Summit County Animal Control
Akron Oh
04.2015 - 01.2016
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Kept animals clean and free of contaminants to promote optimal health.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for behavioral problems and signs of health issues.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Customer Service Representative
MEENAN OIL COMPANY
Patchogue, NY
03.2011 - 09.2014
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
Patchogue-Medford High School
Medford, NY06.1995
Skills
- Maintaining Clean Work Areas
- Critical Thinking
- Animal Maintenance
- Care Management
- Staff Scheduling
- Medical Monitoring
- Policy Enforcement
- Kennel Recordkeeping
- Employee Monitoring
- Cleaning Coordination
- Animal Feeding Management
- Enrichment Development
- Train Crew Members
- Maintain Compliance
- Crew Member Performance
- Personnel Training and Leadership
Timeline
Hardlines Team Member Key Holder
Walmart
12.2024 - Current
Kennel Manager
Hudson Veterinary Hospital
02.2022 - 01.2023
Warehouse Associate
AMAZON
02.2020 - 05.2020
Kennel Manager
Valley Animal Hospital
01.2016 - 03.2022
Kennel Attendant
Summit County Animal Control
04.2015 - 01.2016
Customer Service Representative
MEENAN OIL COMPANY
03.2011 - 09.2014
High School Diploma -
Patchogue-Medford High School