Dawn Leu
San Benito,TX
Summary
Driven administrative professional with a proven track record at Nebraska City Public Schools, enhancing office efficiency and customer satisfaction. Skilled in database entry and fostering professional relationships, demonstrated through meticulous record-keeping and effective communication. Excelled in customer service, significantly contributing to a positive work environment and streamlined operations.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Nebraska City Public Schools
Nebraska City, NE
08.1999 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Front End Retail Cashier
Wal-Mart Supercenter
Nebraska City, NE
01.2009 - 08.2021
- Offered additional products or services based on customers' needs enhancing their overall experience.
- Addressed customer inquiries and resolved issues promptly, fostering a positive store atmosphere.
- Strengthened loss prevention efforts by vigilantly monitoring customer transactions and identifying potential discrepancies or theft incidents.
- Complied with all company policies including proper handling of sensitive information like personal IDs for age-restricted items sale.
- Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
- Maintained a clean and organized workstation, ensuring a pleasant shopping experience for customers.
- Assisted in training new employees on cashier procedures and store policies, promoting team cohesion and efficiency.
- Enhanced customer satisfaction by providing efficient and courteous service during checkout.
- Promoted sales events and loyalty programs to customers during checkout, increasing overall revenue for the store.
- Managed high volume of customers effectively during peak hours maintaining quality service standards.
- Reduced wait times for customers through effective use of POS system and multitasking abilities.
Education
High School Diploma -
North Loup-Scotia High School
Scotia, NE05.1980
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Customer Relations
- Clerical Support
- Documentation and Recordkeeping
- Database entry
- Dedicated Team Player
- Verbal Communication
Timeline
Front End Retail Cashier
Wal-Mart Supercenter
01.2009 - 08.2021
Administrative Assistant
Nebraska City Public Schools
08.1999 - 05.2024
High School Diploma -
North Loup-Scotia High School