Dawn Little
Westminster,CO
Summary
Detail-oriented professional with a solid background in staffing coordination and operational support. Skilled in problem solving and multitasking, consistently ensuring staffing needs are met while maintaining compliance with healthcare regulations.
Overview
12
12
years of professional experience
Work History
Staffing Coordinator Administration
Boulder Medical Center
Boulder , CO
07.2025 - 07.2026
- Coordinated staffing schedules to ensure adequate coverage for medical departments.
- Collaborated with department heads to identify staffing needs and requirements.
- Maintained accurate records of employee assignments and availability in scheduling software.
- Communicated effectively with staff regarding schedule changes and staffing updates.
- Supported compliance with healthcare regulations in staffing practices and documentation.
- Developed work shift schedules based on employee availability and department needs.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Partnered with hiring managers to assess staffing needs, create job descriptions, and clarify qualifications for roles.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Provided support during new employee interviews and orientations.
- Facilitated communication between employees and management to address staffing concerns.
- Monitored performance of temporary staff members throughout their assignment duration.
- Collaborated with department heads to forecast future staffing needs based on project demands.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Interviewed job applicants to obtain information on work history, education or job skills.
Patient Access Associate
Boulder Medical Center
Boulder, Colorado
01.2023 - 07.2025
- Managed patient check-in and registration processes efficiently.
- Verified insurance information and collected necessary documentation.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scheduled appointments for patients according to their needs and preferences.
- Scheduled appointments using electronic health record systems.
- Explained policies and procedures regarding payment plans and financial assistance programs to patients.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed payments for services rendered including co-pays and deductibles.
- Assisted with registration of new patients and updating existing patient records.
- Trained new staff on patient access protocols and systems.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Provided customer service to address inquiries or complaints from patients or family members.
- Managed a high volume of incoming calls efficiently. of incoming calls, providing exceptional customer service to patients and families.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Balanced daily collections report at the end of each shift.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Performed administrative tasks such as scanning documents into the EHR system.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Explained various admission forms and policies, acquiring signatures for consent.
Office Coordinator
Cambium Tree Care
Arvada, Colorado
04.2017 - 12.2022
- Managed scheduling and appointments for staff and clients effectively.
- Coordinated office operations and maintained organized filing systems.
- Provided administrative support for all departments in the organization.
- Organized workloads to streamline tasks and ensure timely completion of day-to-day operations.
- Processed invoices and coded documents to maintain compliance with company procedure standards.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Followed up with customer inquiries via phone or email promptly.
- Prepared reports and documentation for tree care services to support operational efficiency.
Office Assistant
Arborscapes Tree Service
Englewood, Colorado
09.2014 - 09.2017
- Coordinated scheduling of tree service appointments and client consultations.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Managed daily office operations for a tree service company.
- Prepared invoices and processed payments for completed services.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Organized and filed paperwork to enhance information retrieval speed and accuracy.
- Prepared documents and reports for management review to facilitate informed decision-making.
Education
Bachelor of Science - Health Administration
University of Phoenix
Denver, CO08-2015
Skills
- Staffing coordination
- Hiring support
- New hire onboarding
- Onboarding process
- Schedule management
- Staff scheduling
- Employee record keeping
- Microsoft office
- Multitasking
- Team collaboration
- Problem solving
- Staff scheduling
Timeline
Staffing Coordinator Administration
Boulder Medical Center
07.2025 - 07.2026
Patient Access Associate
Boulder Medical Center
01.2023 - 07.2025
Office Coordinator
Cambium Tree Care
04.2017 - 12.2022
Office Assistant
Arborscapes Tree Service
09.2014 - 09.2017
Bachelor of Science - Health Administration
University of Phoenix