Dawn L. Kirk
Jacksonville
Summary
Experienced management professional with dedication and motivation to maintain customer satisfaction and contribute to company success. A quick learner with the ability to assimilate and rapidly address challenges as they are presented. Advanced critical thinking and time management skills with the exceptional ability to quickly prioritize and re-prioritize tasks as the situation dictates.
Overview
30
30
years of professional experience
Work History
Assistant Club Manager Perishables
BJ's Wholesale
Jacksonville
2021.08 - Current
- Maintain deep knowledge of club policies and procedures within the department and across all areas of the club. Provide leadership and direction to deli clerks, bakery clerks, produce clerks and prepared foods team members within the club
- Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern including ensuring a safe and positive environment and experience for customers as well as team members
- Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate
- Directly manage and assess Team Member performance, provide actionable feedback and coach, teach, and develop talent. Hire, train and complete performance management of all deli, bakery, produce and prepared food team members. Consistently ensuring departments are properly staffed
- Forecast, order, and replenish fresh products and supplies
- Conducted monthly inventories
- Receiving and inspecting fresh shipments including ensuring fresh freezers, coolers and shelves are stocked, neat and organized
- Coordinated scheduling for staff to optimize coverage during peak business hours.
Computer Operator 2
United Health Care
Jacksonville
1996.01 - 2004.01
- Using a master console, I operated a complex computer and its components, received input data and processed it including making code corrections as needed.
Education
G Holmes Braddock
Miami , FLSkills
- Team leadership
- Member experience
- Performance management
- Fresh inventory management
- Customer relationship management
- Schedule optimization
- Employee training
- Problem solving
- Effective communication
- Team building
Timeline
Assistant Club Manager Perishables
BJ's Wholesale
2021.08 - Current
Computer Operator 2
United Health Care
1996.01 - 2004.01
G Holmes Braddock