Stephen Colbern
Weston,MO
Summary
Proven leader with extensive experience at Hy-Vee, Inc., excelling in customer service and team leadership. Demonstrated success in enhancing product visibility and staff development, leading to significant performance improvements. Skilled in decision-making and problem-solving, consistently exceeding targets through strategic planning and team motivation.
Overview
13
13
years of professional experience
Work History
Assistant Manager of Perishables
Hy-Vee, Inc.
10.2021 - Current
- Supervised day-to-day operations of 30+ employees to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Director
Hy-Vee, Inc.
10.2019 - 07.2021
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for 100+ staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
Store Director
Hy-Vee, Inc.
02.2018 - 09.2019
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for 50+ staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
Manager of Store Operations
Hy-Vee, Inc.
07.2011 - 02.2018
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
- Addressed 5-10 customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
Education
Bachelor of Science - Business Management
The University of Missouri
Columbia, MO12-2009
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
Timeline
Assistant Manager of Perishables
Hy-Vee, Inc.
10.2021 - Current
Store Director
Hy-Vee, Inc.
10.2019 - 07.2021
Store Director
Hy-Vee, Inc.
02.2018 - 09.2019
Manager of Store Operations
Hy-Vee, Inc.
07.2011 - 02.2018
Bachelor of Science - Business Management
The University of Missouri
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