DAWN LUCIO

Patrolled public areas regularly to detect and resolve unsafe conditions contributed to totals building security, effectively distributing resources to cover all access points and building areas. Diffuse conflicts and security Issues through effective de-escalation and crisis monitored CCTV feeds of building and grounds.

• Checked for safety hazards and took corrective action when necessary.
• Monitored surveillance cameras and responded to suspicious activity.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Investigated all reported incidents of theft or vandalism on premises.
• Enforced access control measures in accordance with established procedures.
• Responded to alarms and conducted investigations as required.
• Confirmed visitor identification prior to granting entry into the building.
• Assisted in the development and implementation of security policies and procedures.
• Maintained accurate logs of all security related activities.
• Provided escorts for visitors as needed throughout the facility.
• Performed first aid and CPR when necessary during emergency situations.
• Participated in training sessions to stay up-to-date on current security trends and best practices.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
• Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
• Assisted with crowd control during large events held at the facility.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Adhered to post orders while maintaining a visible presence around the property.
• Operated communication systems between officers stationed throughout the facility.
• Provided assistance to other departments as needed such as deliveries from vendors or contractors.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Guarded restricted areas to prevent unauthorized entry.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Monitored premises and recorded activity in daily officer reports.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Completed incident reports to record security or loss prevention incidents.
• Verified photo IDs and tickets to allow guests passage.
• Reported safety hazards for remediation response.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Observed patrons and customers to quickly address security situations.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Searched individuals and baggage for weapons and other prohibited items.

Answered customer questions about policies and procedures with friendly and knowledgeable approach. Investigated and resolved customer concerns related to order inquiries and delivery tracking. Maximize satisfaction by anticipating needs and consistently offering expert support. Met personal team and company goals and customer service environment. Engaged guests with warm conversation building bar loyalty and encouraging repeat business. Operated POS systems entered orders, accepted payments, made change and conducted credit card transactions. Tapped beer kegs and served draft beer bottled alcoholic beverages mixed alcoholic beverages and frozen beverages. Use proper pour methods to reduce waste and spills.