DAWN LUNDGREN
Niles,USA
Summary
Healthcare leader with extensive clinical management experience at Buckeye Hospice and Palliative Care Services. Demonstrated success in implementing quality improvement initiatives that enhance patient satisfaction and ensure compliance. Proficient in electronic medical records management and fostering multidisciplinary collaboration to improve care outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Buckeye Hospice and Palliative Care Services
Mineral Ridge, OH
01.2024 - Current
- Responsible for overall clinical management and supervision of four offices throughout Ohio.
- Ensure compliance with federal, state, and local regulations.
- Provide leadership, strategic planning, and oversee multidisciplinary team.
- Monitor patient outcomes and satisfaction for quality improvement.
- Collaborate with billing to monitor expenditures and financial accountability.
NATCEP Program Coordinator
Flying HIGH Inc
Youngstown, OH
06.2015 - Current
- Maintain and organize student documentation and compliance.
- Update curriculum and oversee instructors.
- Serve as Primary Instructor as needed.
Regional Director of Clinical Services
Shepherd of the Valley Lutheran Retirement Service, Inc
Austintown, OH
06.2020 - 01.2024
- Support and audit Directors of Nursing in 2 SNFs and 2 ALFs.
- Oversee QAPI, annual assessments, compliance audits, and training.
- Lead risk management, infection control, and policy revisions.
Assistant Director of Nursing
Community Skilled Health Care Centre
Warren, OH
03.2013 - 06.2020
- Quality assurance, chart audits, scheduling, interviewing.
- Oversaw NATCEP training, restorative department, and policy updates.
Restorative Coordinator
Shepherd of the Valley
Niles, OH
01.2010 - 12.2013
- Led restorative department and admission assessments.
- Participated in CQI, falls management, and safety committees.
Education
Doctor of Nursing Practice - Nursing Practice
Arkansas State University
Jonesboro06.2025
Master of Science - Nursing Education
Western Governors University
Salt Lake City, UT06.2017
Skills
- Electronic medical records (EMR) management
- Excel proficiency
- PointClickCare expertise
- Nurse leadership
- Dementia care strategies
- Nursing practice
- Hospice care support
- Infection control procedures
- Utilization management techniques
- Quality assurance processes
- Clinical management skills
- Patient assessment capabilities
- Quality improvement initiatives
Certification
- Compact State Nurse License – Valid through October 2027
- HSI Certified CPR Educator
- Certified Dementia Care Educator – Crisis Prevention Institute
References
References available upon request.
Timeline
Director of Clinical Services
Buckeye Hospice and Palliative Care Services
01.2024 - Current
Regional Director of Clinical Services
Shepherd of the Valley Lutheran Retirement Service, Inc
06.2020 - 01.2024
NATCEP Program Coordinator
Flying HIGH Inc
06.2015 - Current
Assistant Director of Nursing
Community Skilled Health Care Centre
03.2013 - 06.2020
Restorative Coordinator
Shepherd of the Valley
01.2010 - 12.2013
Doctor of Nursing Practice - Nursing Practice
Arkansas State University
Master of Science - Nursing Education
Western Governors University
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