Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dawn Lynch

Grain Valley,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to join a team and obtain a career that is challenging as well as exciting; with a potential for growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

SENIOR RETIREMENT REPRESENTATIVE - REGISTERED

EMPOWER RETIREMENT
10.2021 - Current
  • Currently assisting in Tier 1 chat to answer representative questions.
  • Enhanced customer satisfaction by promptly addressing concerns and inquiries while providing accurate information.
  • SIE, Series 6 & 63 all achieved first try.
  • Mentored team member while with Prudential.

PRESCHOOL LEAD TEACHER

ABOUNDING LOVE PRESCHOOL
08.2019 - 12.2019
  • Planned and prepared activities for 1-4 year old students.
  • Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.

MEDICAL BILLING SPECIALIST/LEAD

AMERICAN HOMEPATIET
05.2015 - 06.2018
  • Assisted manager. Led six member team to bill Medicare and commercial insurances for patient durable medical equipment.
  • Prepared training materials for employees, ensuring thorough understanding of medical billing procedures and regulations.
  • Demonstrated leadership skills by delegating tasks effectively and providing support to team members.
  • Created spreadsheets and reports to help find and reduce held revenue.

REGIONAL SALES DIRECTOR

SAFEHAVEN ADT
02.2014 - 03.2015
  • Fulfilled customer queries over phone and through email to provide and maintain highest level of customer care.
  • Consistently ranked in top 10 of 70 sales representatives.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

MARKETING SALES REPRESENTATIVE

INTER-STATE STUDIO & PUBLISING CO.
02.2011 - 02.2014
  • Top salesperson in 2013, second in sales in 2011 and 2012. Promoted to trainer after 1 year.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Education

1 YEAR OF STUDIES - GENERAL/INTERIOR DESIGN

MISSOURI STATE UNIVERSITY
Springfield. MO
2004

Skills

  • Customer Service
  • Communication
  • Problem-Solving
  • Leadership
  • Adaptability
  • Detail-Oriented

Certification

Great West - Empower

  • SIE
  • Series 6
  • Series 63

Timeline

SENIOR RETIREMENT REPRESENTATIVE - REGISTERED

EMPOWER RETIREMENT
10.2021 - Current

PRESCHOOL LEAD TEACHER

ABOUNDING LOVE PRESCHOOL
08.2019 - 12.2019

MEDICAL BILLING SPECIALIST/LEAD

AMERICAN HOMEPATIET
05.2015 - 06.2018

REGIONAL SALES DIRECTOR

SAFEHAVEN ADT
02.2014 - 03.2015

MARKETING SALES REPRESENTATIVE

INTER-STATE STUDIO & PUBLISING CO.
02.2011 - 02.2014

1 YEAR OF STUDIES - GENERAL/INTERIOR DESIGN

MISSOURI STATE UNIVERSITY
Dawn Lynch