Dawn MacLeod
MacLeod's Dairy Bar
Charlotte,NC
25
years of professional experience
Detail-oriented billing specialist with over 25 years of experience in customer service and accounting. Skilled in resolving discrepancies and managing accounts receivable, ensuring accuracy and compliance while fostering strong client relationships.
Work History
Take Out Owner
1 Year 1 Month- Managed daily operations of a busy dairy bar.
- Supervised staff to ensure quality customer service.
- Created and updated menu items based on customer preferences.
- Handled inventory management and supply ordering processes.
- Developed marketing strategies to attract local customers.
- Resolved customer complaints and ensured satisfaction promptly.
- Maintained cleanliness and safety standards throughout the establishment.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
Billing Specialist
10 Years 8 Months- Processed customer invoices and maintained accurate billing records.
- Resolved billing discrepancies and addressed customer inquiries.
- Reviewed account statements for accuracy and completeness.
- Managed payment processing and tracked outstanding invoices.
- Generated monthly reports detailing billing activities and trends.
- Implemented process improvements to enhance billing efficiency and accuracy.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Resolved discrepancies between customers' remittances and invoices received.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Provided support to other departments within the organization as needed.
- Maintained accurate records of collections, adjustments and denials in the system.
- Performed data entry into accounting software programs such as QuickBooks.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Reconciled daily cash receipts with total deposits on bank statement.
- Assisted with year-end closing tasks including preparing journal entries.
- Developed financial reports detailing accounts receivable aging status.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Executed account updates and noted account information in company data systems.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Generated and distributed month-end statements for customers and resolved related concerns.
Accounting Clerk
2 Years 4 Months- Maintained accurate financial records using accounting software systems.
- Assisted in preparing monthly financial reports for management review.
- Processed invoices, payments, and statements in a timely manner.
- Processed both outgoing and incoming payments and invoices.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Updated accounting ledger and journals with updated transaction information.
- Prepared bank deposits by compiling data from cashiers.
- Performed daily general ledger entries to record financial transactions accurately.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
- Generated financial reports for management review on a regular basis.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Developed procedures to improve accuracy of financial data entry processes.
- Assisted with external audits conducted by accounting firms.
- Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
Education
Associate of Arts - Accounting And Buisness
Skills
Invoice processing
Payment tracking
Billing reconciliation
Financial reporting
Accounting software
Accounts receivable
Customer relationship management
Inventory management
Data entry accuracy
Team supervision
Problem solving
Attention to detail
Effective communication
Conflict resolution
Collections
Accounts receivable expertise
Data research
Problem-solving
Statement processing
Invoice generation
Dispute resolution
Multitasking and organization
Billing dispute resolution
Fiscal reporting
Monthly billing management
Research and due diligence
Cash posting
Report generation
Account reconciliation
Collections management
Month-end closing procedures
Data entry proficiency
Payment posting
Billing cycle management
Customer service
Accounts receivable management
QuickBooks proficiency
Timeline
Take Out Owner
MacLeod's Dairy Bar
08.2024 - 09.2025Read More
Billing Specialist
Diamond Springs Water
10.2008 - 06.2019Read More
Accounting Clerk
Canadian Red Cross
02.2001 - 06.2003Read More
Compu College School of Buisness
Associate of Arts from Accounting And Buisness
Read More