Dawn Mahoney
Daphne,AL,AL
Summary
Focused on supporting business sales with developing and implementing successful operational and service policies. Well-versed in Bank practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents.
Overview
24
24
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
Mobile, AL
05.2017 - Current
- Supervised team to support operational excellence and excellent customer service.
- Coordinated with Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Personal Banker
Wells Fargo Bank, N.A.
09.2013 - 05.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Customer Sales and Service Representative
Wells Fargo Bank, N.A.
10.2012 - 09.2013
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered superior customer service to retain existing customers and attract future customers.
- Determined customer needs and interests to recommend [Product or Service] to customers.
Teller
Wells Fargo Bank, N.A.
06.2011 - 10.2012
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, and service charges.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maintained friendly and professional customer interactions.
Restaurant Owner/Operator
Bill's New York Style Pizza And Italian Restaurant
Cartersville, GA
07.1997 - 10.2010
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Managed payroll, daily deposits and cost controls.
- Supervised daily activities of restaurant and 15 employees.
Education
No Degree - General Studies
Ocean County College
Toms River, NJSkills
- Critical Thinking
- Decision Making
- Time Management
- Schedule Management
- Employee Performance Reviews
- Team Management
- Team Training
- Performance Monitoring
Timeline
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
05.2017 - Current
Personal Banker
Wells Fargo Bank, N.A.
09.2013 - 05.2017
Customer Sales and Service Representative
Wells Fargo Bank, N.A.
10.2012 - 09.2013
Teller
Wells Fargo Bank, N.A.
06.2011 - 10.2012
Restaurant Owner/Operator
Bill's New York Style Pizza And Italian Restaurant
07.1997 - 10.2010
No Degree - General Studies
Ocean County College