Dawn Marcum
Springfield,MO
Summary
Versatile and highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. I was hired as a part time sales associate in Fine Jewelry and was promoted to supervisor after only four months with the company. I was promoted again seven months later to the role I currently have, Customer Experience Supervisor/HR Supervisor.
Overview
4
4
years of professional experience
Work History
Customer Experience Supervisor/HR Executive
JCPenney
Springfield, MO
07.2022 - Current
- Supported sales team members to drive growth and development.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Managed employee payroll, hiring, termination and training to ensure maximum productivity.
- Created employee schedule
- Completed Cash Room duties and prepared bank deposits.
Fine Jewelry Supervisor
JCPenney
Springfield, MO
10.2021 - 07.2022
- Counted and balanced registers.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Displayed merchandise for upcoming sales in visually appealing way.
- Instructed staff on procedures for handling difficult transactions.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Mentored newly hired staff in upselling techniques to improve sales.
Jewelry Sales Associate
JCPenney
Springfield, MO
06.2021 - 10.2021
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Provided information to customers on upcoming promotions, activities and events.
Education
Some College (No Degree) - General Studies
Ozarks Technical Community College
Springfield, MOSkills
- Cross-cultural sales background
- Customer Needs Assessment
- Relationship Selling
- Upselling Techniques
- Customer Service
- Verbal and Written Communication
- Store Opening and Closing
- Teamwork and Collaboration
- Flexible Schedule
- Problem-Solving
- POS System Operation
- Cash Handling Accuracy
- Reliable and Punctual
Timeline
Customer Experience Supervisor/HR Executive
JCPenney
07.2022 - Current
Fine Jewelry Supervisor
JCPenney
10.2021 - 07.2022
Jewelry Sales Associate
JCPenney
06.2021 - 10.2021
Some College (No Degree) - General Studies
Ozarks Technical Community College