Summary
Overview
Work History
Education
Skills
Timeline
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Dawn McAbee

Inman,South Carolina (SC)

Summary

Knowledgeable optician with solid background in managing optical retail operations and enhancing customer satisfaction. Successfully implemented inventory control processes and staff training programs that improved efficiency. Demonstrated proficiency in team leadership and client relations.

Overview

22
22
years of professional experience

Work History

Lead Optician

Northside Vision, LLC
04.2023 - Current
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Collaborated with store manager to plan staff schedules and determine hiring needs.

Apprentice Optician

LensCrafters
07.2021 - Current
  • Conveyed promotional offers and pricing to entice sales
  • Achieved sales targets consistently by recommending products meeting needs of customers
  • Read and accurately followed prescriptions given by optometrists
  • Use of Ciao, TAB, and Revolution Point of Sales Software

Optical Technician/Apprentice Optician

Pelham Vision Center
04.2018 - 07.2021
  • Fit patients w/eyewear from start to finish, including frame and lens selection, checking finished job for lab accuracy, and dispensing to patient
  • Ordered frames, lenses, contact lenses
  • Began to trouble shoot patients complaints regarding new lenses
  • During my time as Optical Technician: assisted the doctor in measurement of clearance of scleral contact lenses for optimal fit and comfort
  • Performed scans via OCT, and Fundus Photography amoung many other diagnostice testing
  • Proficient use of Office Mate and Exam Writer POS and EHR software
  • Assisted at check in (front desk), pulling and filing insurance, answering phones, calling patients, scheduling patients exams
  • Also assisted at check out, posting charges, applying insurance, accepting payments, and answering patient questions

Optical Technician

Carolina Vision Associates
06.2006 - 04.2018
  • Data Entry
  • Answer telephones, make appointments and testing, triage, schedule referrals
  • Conduct tonometry, VF, FDT, OCT, and Fundus Photography and all other manner of preparing patients to see the doctor
  • Proficient use of Compulink in the areas needed to perform as a technician along w/scheduling, ordering contacts, glasses, filing ins., accepting payments and helping w/referrals

Optometrist Assistant

Edgar M. Poole Jr, OD
05.2003 - 06.2006
  • Record patients' medical histories and perform pretest duties
  • Frame/lens selection; pulling and applying insurance benefits
  • Training patients on insertion, removal, and care of contact lenses
  • Use of compulink which included EHR, accepting payments, billing insurance and selling products

Education

High School Diploma -

Stilwell High School
Stilwell, OK

Skills

  • Optical sales
  • Optical dispensing
  • Appointment scheduling
  • Document management
  • Workflow coordination
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Active listening
  • Goal setting
  • Professional demeanor
  • Order processing

Timeline

Lead Optician

Northside Vision, LLC
04.2023 - Current

Apprentice Optician

LensCrafters
07.2021 - Current

Optical Technician/Apprentice Optician

Pelham Vision Center
04.2018 - 07.2021

Optical Technician

Carolina Vision Associates
06.2006 - 04.2018

Optometrist Assistant

Edgar M. Poole Jr, OD
05.2003 - 06.2006

High School Diploma -

Stilwell High School

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Dawn McAbee