Ryan Gourlie
Madison,WI
Summary
Dedicated optician with expertise in customer service and optical dispensing. Proven skills in frame selection and insurance verification, enhancing client satisfaction and driving sales.
Overview
14
14
years of professional experience
Work History
Lead Optician
Madison Optical Center
Madison, WI
10.2012 - Current
- Provided guidance to customers in selecting frames that best suit their style preferences and facial features.
- Educated clients about eyeglass lens options including single vision lenses, bifocals, trifocals or progressive lenses.
- Resolved customer complaints regarding product quality or services rendered in a timely manner.
- Assisted with the scheduling of appointments, filing paperwork and maintaining patient records.
- Attended industry conferences and seminars to stay abreast of the latest trends in optics technology.
Education
Mayville High
Mayville, WI06-1997
Skills
- Optical dispensing expertise
- Frame selection assistance
- Contact lens fitting
- Eyewear adjustment techniques
- Eyeglass repair
- Optical equipment operation
- Optical innovations
- Insurance verification
- Retail sales
- Fashion eyewear knowledge
- Problem solving
- Customer service
- Contact lens fitting
Timeline
Lead Optician
Madison Optical Center
10.2012 - Current
Mayville High