Hilda Licea
Nuevo,CA
Summary
Dynamic lead optician with over 20 years of experience in optometry, excelling in retail sales and customer service. Proven track record of increasing premium lens sales through effective communication and education. Skilled in optical dispensing and insurance verification, fostering strong client relationships to enhance patient satisfaction.
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
18
18
years of professional experience
Work History
Lead Optician
Canyon Lake Optometry
11.2015 - Current
- Developed customized solutions for patients with unique vision challenges, increasing access to high-quality optical care within the community.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Performed basic vision testing for new patients.
- Driven lead optician with over 20 years of experience in optical
Optician /Insurance Biller
Eyedeal Vision Optometry
10.2010 - 11.2014
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Billed all insurances
Optician
Vision One Optometry
06.2007 - 10.2010
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
Education
High School Diploma -
Paramount High School
Paramount, CASkills
- Professionalism and ethics
- Motivational skills
- Retail sales
- Insurance verification
- Optical dispensing expertise
- Optical orders
- Eyewear brands
- Frame selection assistance
- Contact lens
- Customer service
- Eyeglass repair
- Teamwork
- Problem-solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Optician
Canyon Lake Optometry
11.2015 - Current
Optician /Insurance Biller
Eyedeal Vision Optometry
10.2010 - 11.2014
Optician
Vision One Optometry
06.2007 - 10.2010
High School Diploma -
Paramount High School
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