Dawn Merriman
Waterford,CT
Summary
Dedicated professional with over 30 years strength in creating operational and financial success. Proactive leader with strength in communication and collaboration. Networked, collaborated, and negotiated proactive partnering with internal and external clients as well as a liaison between the executive team. Skilled at start up initiatives, recruitment, onboarding, team building and mentorship; product acquisition and inventory control.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Keno, Sportsbook, Racebook and Bingo
Foxwoods Resort And Casino
09.2021 - Current
- Conducted monthly P&L reviews with executives and external vendors to identify areas of opportunity
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversaw supply chain functions to verify inventory levels, purchasing and budget adherence.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Worked with Marketing & Operations to introduce online sales for multiple events with attendance over 2500 guest
- Evaluated company & department policies to verify alignment with regulatory requirements, safety inspections and risk management.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Spearheaded successful product launch for Sports Betting that resulted in increased brand visibility and customer acquisition.
- Assisted in recruiting, hiring and training of team members.
- Participated in weekly meeting with external customers to review optimized operational processes to provide feedback to upper management
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Director of Keno and Race Book Operations
Foxwoods Resort Casino
05.2011 - 09.2021
- Created and implemented Standard Operating Procedures
- Mentored and Coached struggling department resulting in positive employee relations and positive profits
- Formed relationships with vendors to find workable solutions
- Implemented strategic marketing initiatives, resulted in $5 million in yearly sales revenue
- Developed and implemented 5 Star Service program to increase guest experience
- Improved guest satisfaction score by 80% to 90% year over year
- Improved guest satisfaction by finding creative solutions to problems and service recovery
- Partnered with the Legal Department to review and negotiate contracts
- Managed vendor relationships to support supply chain and maintain product quality
- Performed, verified and controlled purchase orders
- Received, checked-in and stocked merchandise throughout department, maintaining department inventory levels.
Manager of Keno Operations
Foxwoods Resort Casino
06.1998 - 05.2011
- Improved profit margins by streamlining operations, workflow while negotiating competitive vendor contracts
- Achieved cost-savings by developing functional solutions to Bus Marketing
- Increased sales by 9%, while reducing regular payroll by 6%
- Created and implemented Standard Operating Procedures
- Organized placement and installation of 8 locations, interpreted blueprints and reviewed correct specifications
- Managed team of 60
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Facilitated relationships with up to 30 internal departments and client relationship
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Performed monthly safety/service inspections, identified/resolved opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees, training, payroll, schedule, and progressive discipline.
Education
Bachelor of Science: Marketing -
Eastern Connecticut State University
Willimantic, CT05.1991
Skills
- P&L Accountability
- Sales and Profits Maximization
- Start Up Operations & Development
- Operations Management & Leadership
- Talent Recruitment
- Policy & Procedure Development
- Inventory & Purchasing
- Vendor Acquisition & Contract Negotiation
- Design and Implementation
- Microsoft Office Programs, Word, Powerpoint, Excel, Peoplesoft
Certification
- Essentials in Leadership
- Essentials of Coaching
- 5 Star Guest Service Directors
- Positive Employee Relations
- Accountability Management
- Performance Reviews and Measurement
- Conflict Collaboration
Timeline
Director of Keno, Sportsbook, Racebook and Bingo
Foxwoods Resort And Casino
09.2021 - Current
Director of Keno and Race Book Operations
Foxwoods Resort Casino
05.2011 - 09.2021
Manager of Keno Operations
Foxwoods Resort Casino
06.1998 - 05.2011
Bachelor of Science: Marketing -
Eastern Connecticut State University
- Essentials in Leadership
- Essentials of Coaching
- 5 Star Guest Service Directors
- Positive Employee Relations
- Accountability Management
- Performance Reviews and Measurement
- Conflict Collaboration
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