Dawn Mills
Lincoln,NE
Summary
Compassionate Patient Advocate specializing in case management and resource coordination. Enhances patient experiences through effective communication and problem-solving, ensuring timely access to essential services. Prioritizes thorough documentation and follow-up to meet patient needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Advocate II
Conifer Healthcare Solutions
Lincoln, NE
01.2013 - 07.2026
- Conducts bedside screening with patients and/or family.
- Recorded and maintained complete documentation of activities performed on accounts during in-house stays and after discharge.
- Assisting patients with the enrollment process for identified Local/State/Federal programs.
- Follow up on EES assigned accounts to ensure follow-through on Government applications submitted.
- Developing working relationships with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility.
- Working closely with onsite case managers via verbal and written communication skills.
Financial Counselor
CHI Health - Nebraska Heart
Lincoln, NE
01.2008 - 01.2013
- Resolved insurance and patient accounts to ensure timely processing and accurate financial records.
- Posted payments to accounts, maintaining accuracy and up-to-date financial information.
- Verified insurance details to facilitate proper billing and reduce payment discrepancies.
- Operating System updates.
- Facilitated training sessions on computer procedures.
Referral Clerk
CHI Health - ENT Nebraska
Lincoln, NE
07.2007 - 10.2007
- Managed multi-line phone system to ensure timely communication.
- Managed scheduling of computer resources to optimize workflow.
- Facilitated routing of incoming faxes (OP reports, path reports & lab results) to appropriate departments for prompt processing.
Education
High School Diploma -
Lincoln High School
Lincoln, NE06-1980
Skills
- Insurance verification
- Problem solving
- Documentation management
- Patient advocacy
- Patient advocacy commitment
- Verbal communication
- Written communication
- Organizational skills
- Time management
- Problem solving
- Patient advocacy commitment
Certification
- CAC Federal Marketplace (USCDOA3900222) Expires 10/31/2026
Timeline
Patient Advocate II
Conifer Healthcare Solutions
01.2013 - 07.2026
Financial Counselor
CHI Health - Nebraska Heart
01.2008 - 01.2013
Referral Clerk
CHI Health - ENT Nebraska
07.2007 - 10.2007
High School Diploma -
Lincoln High School