Jessenia Urias
Los Angeles,CA
Summary
Passionate PSA motivated to positively impact individuals with
knowledgeable and caring legal support. Never shies away from assignments and always goes beyond requirements to make lasting difference. Offers excellent multitasking and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Advocate Patient Services II
Altamed Medical Group
2023.09 - Current
- Greeted and assisted patients with check-in procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Actively listened to patients'' concerns, taking appropriate action to address their needs effectively.
- Verified patient insurance eligibility and entered patient information into system.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions to issues.
- Reduced missed appointments through proactive follow-up calls for confirmations or rescheduling as needed.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
Account Associate
VXI Global Solutions Inc.
2021.02 - 2022.03
- Reviewed files, records and other obtained documents to respond to customer requests
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Updated customer accounts, addresses, and contact information within call management databases.
Education
High School Diploma -
Esteban Torres East La Performing Arts Magnet
Los Angeles, CA06.2020
Skills
- Database Management
- Administrative Tasks
- Excel Spreadsheets
- Reliable and Trustworthy
- Fluent in Spanish
- Customer Service
- Computer Skills
- Computer Proficiency
- Database entry
- Insurance verification
- Epic program
- Safety Site coordinator
- Workplace inspections
- Workplace Safety
- Safety and compliance inspections
Certification
- Employee of the Month
- Perfect Attendance
- BSL Certificate
Timeline
Advocate Patient Services II
Altamed Medical Group
2023.09 - Current
Account Associate
VXI Global Solutions Inc.
2021.02 - 2022.03
High School Diploma -
Esteban Torres East La Performing Arts Magnet
- Employee of the Month
- Perfect Attendance
- BSL Certificate
Similar Profiles
Ezra AlvarezEzra Alvarez
Licensed Vocational Nurse at Altamed Medical GroupLicensed Vocational Nurse at Altamed Medical Group
Joanna HernandezJoanna Hernandez
Licensed Practical Nurse at Altamed Medical GroupLicensed Practical Nurse at Altamed Medical Group
Alma SanchezAlma Sanchez
CPHW at Altamed Medical GroupCPHW at Altamed Medical Group