Dawn Nelson
Sebastian,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Residential Custodial Services Manager
University Of Delaware
02.2019 - 01.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Academic Custodian
University Of Delaware
03.2013 - 02.2019
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Bakery/Produce Clerk
Acme Markets
09.2011 - 05.2014
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Kept tidy and organized area to comply with cleanliness standards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Wrapped, boxed and weighed bakery department products.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
No Degree - Law Enforcement & Criminal Justice
Cecil Community College
North East, MDGED -
Elkton High School
Elkton, MDSkills
- Staff Development
- Workforce Management
- Business Development
- Expense Tracking
- Performance Management
- Policy Implementation
- Schedule Preparation
- Verbal and Written Communication
- Project Management
- Team Leadership
- Time Management
- Performance Evaluations
- Staff Training and Development
Timeline
Residential Custodial Services Manager
University Of Delaware
02.2019 - 01.2024
Academic Custodian
University Of Delaware
03.2013 - 02.2019
Bakery/Produce Clerk
Acme Markets
09.2011 - 05.2014
No Degree - Law Enforcement & Criminal Justice
Cecil Community College
GED -
Elkton High School