Dawn Nelson
St. Petersburg,FL
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Sales Executive
Advantage Solutions
St paul, MN
10.2025 - Current
- Developed strong client relationships through effective communication and active listening.
- Conducted market research to identify potential customers and sales opportunities.
- Delivered persuasive presentations to showcase product features and benefits.
- Managed customer inquiries and resolved issues promptly to ensure satisfaction.
- Implemented CRM tools to track leads, sales activities, and customer interactions.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Implemented processes for cross-selling products or services based on customer needs.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
Store Manager
Dollar Tree
Lakeville, Minnesota
11.2024 - 07.2025
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service best practices and store procedures.
- Managed inventory levels and organized stock to maintain product availability.
- Coordinated store merchandising and displays to enhance customer experience.
- Conducted regular audits to ensure product quality and store cleanliness standards.
- Scheduled staff shifts to optimize coverage during peak business hours.
- Resolved customer complaints effectively to foster a positive shopping environment.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Store Manager of Operations
Dollar Tree
Inver Grove Heights, Minnesota
2023 - 06.2025
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stock for efficient product availability.
- Trained and supervised team members in customer service best practices.
- Coordinated visual merchandising to enhance store presentation and appeal.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with management on operational improvements and process enhancements.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Monitored employee performance to ensure compliance with company standards.
Merch Manager
Goodwill Easter Seals of Minnesota
Arden Hills , Minnesota
06.2021 - 04.2023
- Developed and implemented action plans to address unfavorable trends and drive sales growth.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned tasks to associates based on skill levels to optimize team performance and efficiency.
- Trained employees on various job positions to ensure adequate role coverage and flexibility.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Skills
- Sales optimization
- Customer service
- Project Management
- Performance management
- Operational efficiency
- Operations oversight
- Operational Planning
- Task delegation
- Talent acquisition
- Talent development
- Staff development
- Performance assessment
- Team building
- Coaching and motivation
- Time management
- Work prioritization
- Stock Control
- Vendor management
- Effective communication
- Communication skills
- Employee reviews
- Operational Planning
- Coaching and mentoring
- Operations management
- Project planning
- Inventory management
- Shift scheduling
- Verbal and written communication
Certification
- Fork Lift Training
Timeline
Sales Executive
Advantage Solutions
10.2025 - Current
Store Manager
Dollar Tree
11.2024 - 07.2025
Merch Manager
Goodwill Easter Seals of Minnesota
06.2021 - 04.2023
Assistant Store Manager of Operations
Dollar Tree
2023 - 06.2025