Dawn OBryant
North Las Vegas
Summary
Dynamic Slot Attendant at Golden Entertainment with a proven track record in enhancing guest experiences through exceptional customer service and effective communication. Skilled in cash handling and troubleshooting systems, I thrive in fast-paced environments, ensuring compliance and promoting loyalty programs while fostering teamwork and adaptability.
Overview
11
11
years of professional experience
Work History
Slot Attendant
Golden Entertainment
Las Vegas
07.2014 - Current
- Trained new staff on operational protocols and customer service standards.
- Assisted guests with machine use and gameplay rules.
- Monitored gaming machines for proper operation and customer interaction.
- Reported technical issues to maintenance teams for immediate resolution.
- Ensured compliance with gaming regulations and company policies.
- Provided exceptional customer service to enhance guest experiences at the casino.
- Promoted loyalty club membership, set up accounts and entered customer information.
- Greeted customers and provided them with information about the gaming machines.
- Maintained a professional attitude with guests while providing excellent customer service.
- Dispensed funds for machine jackpots and change for player needs.
Education
Associate of Applied Science - Practical Nursing
Wayne State University
Detroit, MI05-1996
Associate of Science - Nursing Education
Wayne County Community College
Detroit, MI01-1983
Skills
- Customer assistance
- Strong communication skills
- Team player attitude
- Troubleshooting systems
- Cash handling proficiency
- Team collaboration
- Efficient multitasking
- Quick decision making
- Computer literacy
- Adaptability and flexibility
- Active listening
References
References available upon request.
Timeline
Slot Attendant
Golden Entertainment
07.2014 - Current
Associate of Applied Science - Practical Nursing
Wayne State University
Associate of Science - Nursing Education
Wayne County Community College