Dawn O'Neill
Bellaire,OH
Summary
Dynamic and adaptable service professional with a strong focus on customer satisfaction and technical support. Known for effective communication and problem-solving abilities, contributing to enhanced client experiences and successful sales initiatives.
Overview
12
12
years of professional experience
Work History
Premier Service Agent
AT&T Mobility
Bellaire, OH
03.2021 - Current
- Assisted customers with account inquiries and technical support for mobile devices.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Educated customers on products, services, and promotions to improve awareness.
- Managed customer interactions using internal systems for accurate record-keeping.
- Maintained knowledge of industry trends to provide informed assistance to customers.
- Greeted customers in a friendly and professional manner.
- Supported sales team members to drive growth and development.
Personal Care Aide
Advanced HomeCare Services
Bridgeport, Ohio
10.2019 - Current
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Helped clients manage medication schedules and reminders effectively.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Maintained clean and well-organized environment for client happiness and safety.
Personal Care Aide
Titus Health Care
Bellaire, Ohio
06.2015 - 09.2019
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
Customer Service Representative
Teleiman
Bellaire, Ohio
09.2013 - 06.2016
- Assisted customers with inquiries and resolved issues efficiently.
- Documented customer interactions in the CRM system for accurate records.
- Trained new staff on customer service protocols and best practices.
- Handled escalated complaints by providing effective solutions in a timely manner.
- Processed orders and payments accurately to maintain smooth operations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Barnesville High School
Barnesville Ohio05-1998
Associate of Science -
West Virginia Northen Community College
Wheeling, WVSkills
- Technical support
- Customer relationship management
- Problem solving
- Sales support
- Industry knowledge
- Account management
- Communication skills
- Time management
- Exceptional communication
Timeline
Premier Service Agent
AT&T Mobility
03.2021 - Current
Personal Care Aide
Advanced HomeCare Services
10.2019 - Current
Personal Care Aide
Titus Health Care
06.2015 - 09.2019
Customer Service Representative
Teleiman
09.2013 - 06.2016
High School Diploma -
Barnesville High School
Associate of Science -
West Virginia Northen Community College
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