Dawn Ortiz
The Colony
Summary
Results-oriented Quality Assurance Manager skilled in quality inspections and project management. Led initiatives to implement quality measures and improve team performance. Experienced in managing project timelines and budgets, with a focus on conflict resolution and fostering collaboration to achieve high customer satisfaction.
Overview
40
40
years of professional experience
6
6
Certifications
Work History
Quality Assurance Manager
Comnet Communications
Flower Mound
07.2020 - Current
- Conducted quality inspections on structured cabling installations to ensure compliance with industry standards.
- Compiled data on quality issues and vulnerabilities, reporting findings with improvement suggestions.
- Documented investigation findings into non-conformances to track resolution progress.
- Trained personnel on new technologies and techniques to enhance product reliability and safety standards.
Senior Project Manager
ComNet Communications
Irving
01.1986 - 07.2020
- Managed project timelines and budgets, ensuring on-time delivery aligned with stakeholder expectations.
- Developed project plans and coordinated resources effectively.
- Monitored project progress and resolved issues proactively.
- Mentored junior team members in project management methodologies.
- Managed project scope, timeline and budget in alignment with company objectives.
- Liaised with senior management, project team members, and clients, facilitating clear communication and collaboration throughout project lifecycle.
- Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
Education
High School Diploma -
Norwell High School
Bluffton, IN05.1982
Skills
- Quality inspections
- Risk management
- Project management
- Attention to detail
- Team mentoring
- Training effectiveness
- Problem solving
- Customer satisfaction
- Conflict resolution
Certification
BICSI Technician
Timeline
Quality Assurance Manager
Comnet Communications
07.2020 - Current
Senior Project Manager
ComNet Communications
01.1986 - 07.2020
High School Diploma -
Norwell High School