Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Dawn Osburn

Dawn Osburn

Newport,PA

Summary

Team-Oriented Operations Support Specialist with 17 years of experience in the freight industry. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Dedicated to efficient and effective business operations and to achieving full customer satisfaction.

Overview

19
19
years of professional experience

Work History

Operations Support Specialist

YRC Freight
Carlisle, PA
09.2010 - Current
  • Performing clerical duties to provide the dock with the desired paperwork for all inbound, outbound and city freight
  • Providing customer service to various customers on their freight status and handling all issues with care
  • Handling corrections on freight for Return to Shipper, Re-consignments and dock pick-ups
  • I enjoy multi-tasking and staying busy
  • Handle Driver Check In related documents and processing said documents by checking for imperfections pertaining to either Shipper, Consignee and or freight description, Clarifying proper ISHP order regarding all hazardous materials.
  • Following proper procedures regarding Overages, Shortages and Damaged Freight.
  • Appointing deliveries for Business and Residential shipments.
  • Image driver documents and double check to make sure they are all processed correctly and timely
  • Handle and image all Delivery Receipts and make note of all discrepancies as far as shortages and/or damages
  • Training new team members on all of the above when instructed.

Billing Clerk

USF Holland
Holland, MI
05.2005 - 07.2010
  • Provide accurate and timely billing via alpha and numeric data entry
  • My goal was to be fast and accurate every single day and pay close attention to detail on every document for consistent accuracy of what the customer needed
  • Answering customer service calls and problem solving each call to ensure consistent help in every area that was needed
  • Filing and various clerical duties.

Elizabeth Arden Sales Representative

Bon-Ton
Lewistown, PA
08.2004 - 03.2005
  • Helped customers with all questions pertaining to all Elizabeth Arden, Este Lauder, Clinque and all fragrance merchandise
  • Made a daily goal of 2 make-overs per day, and usually reached it
  • Enjoyed working with customers and making them smile and feel beautiful

Education

Medical Science -

Keystone Junior College

Medical Science -

Harrisburg Area Community College

Skills

  • Customer service
  • Data Entry
  • Filing
  • Imaging
  • Invoice processing
  • Microsoft Office
  • Multi-tasking
  • Problem solving
  • Time management
  • Order processing
  • Customer service-oriented
  • Advanced clerical knowledge
  • Microsoft Office proficiency
  • Multi-line phone proficiency
  • Advanced MS Office Suite knowledge
  • Resourceful
  • Pleasant demeanor
  • Meticulous attention to detail
  • Results oriented
  • Critical thinker
  • Self-directed
  • Filing and data archiving
  • Strong problem solver

Accomplishments

  • I take pride in maintaining Yrc Freight's goal to have the city drivers paperwork proof-read and imaged from the time that they arrive at the facility to the time I image their paperwork, all in under 30 minutes.
  • Received 15+ On the Spot Awards at YRC Freight. Awards available upon request.
  • I currently hold the top sales record for most pre-sales for the Elizabeth Arden department at the Lewistown, Pa's Bon-Ton Department Store.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Support Specialist - YRC Freight
09.2010 - Current
Billing Clerk - USF Holland
05.2005 - 07.2010
Elizabeth Arden Sales Representative - Bon-Ton
08.2004 - 03.2005
Keystone Junior College - Medical Science,
Harrisburg Area Community College - Medical Science,

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Dawn Osburn