Dawn Paa

• Identified plans and resources required to meet project goals and objectives.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Developed and implemented project plans to ensure successful execution.
• Reported regularly to managers on project budget, progress and technical problems.
• Monitored project progress, identified risks and took corrective action as needed.
• Collaborate with customer to design a call flow and dial patterns for their specific needs.
• Maintained open communication by presenting regular updates on project status to customers.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

• Provided support to both new and established business customers
• Delivered exceptional customer experiences and promoted strong relationships.
• Consulted with customers about current products and services, proposed upgrades and finalized sales.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Created and managed project plans, timelines and budgets.
• Evaluated customer needs and feedback to drive product and service improvements.

Primary responsibilities included assisting the Communications Director in the publication of the company magazine Dairymen's Digest; including advertising and design layout, and article writing.