Dawn Palmer
North Kingstown,RI
Summary
Dedicated leader with a strong background in training and mentorship within fast-paced environments. Skilled in process improvement and team collaboration, consistently achieving operational excellence and enhancing customer satisfaction.
Results-driven professional with a strong focus on operational efficiency and safety. Proven ability to lead teams, streamline processes, and enhance service quality in dynamic environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Mail Handler
United States Post Office
Hartford, CT
10.2018 - Current
- Sorted and distributed mail efficiently, ensuring timely delivery across multiple routes.
- Operated automated sorting equipment to streamline mail processing operations.
- Collaborated with team members to maintain accurate inventory of incoming and outgoing parcels.
- Trained new staff on safety protocols and operational procedures within the facility.
Service Leader
Chipotle
East Greenwich, RI
12.2025 - 03.2026
- Led daily operations to ensure optimal service and quality standards.
- Trained and mentored team members to enhance performance and customer engagement.
- Implemented process improvements that streamlined workflow efficiency and reduced service times.
- Developed staff schedules to align with peak business hours and maximize productivity.
Kitchen Leader
Chipotle
East Greenwich, RI
10.2024 - 12.2025
- Led kitchen operations to ensure efficient food preparation and service.
- Trained and mentored staff on food safety standards and best practices.
- Streamlined inventory management processes to reduce waste and costs.
- Implemented quality control measures to maintain high culinary standards.
Crew Member
Chipotle
East Greenwich, RI
07.2023 - 10.2024
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Prepared food items according to company standards, maintaining quality and safety protocols.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Trained new crew members on procedures, promoting adherence to health regulations and best practices.
Crew Member/Shift Leader
Chick-fil-A
Warwick, RI
01.2016 - 10.2018
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained new team members on customer service protocols and operational standards.
- Implemented inventory management processes to reduce waste and improve ordering accuracy.
- Resolved customer issues promptly, enhancing overall guest satisfaction levels.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
Supervisor of Maintenance
United States Postal Service, USPS
Providence, RI
05.2007 - 10.2018
- Supervised maintenance operations to ensure compliance with safety regulations and quality standards.
- Developed and implemented preventive maintenance programs to enhance equipment reliability.
- Trained and mentored staff on best practices for equipment repair and maintenance procedures.
- Coordinated with cross-functional teams to streamline workflows and improve operational efficiency.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
Bartender/Cook
Fenner Hill Golf Club
Hope Valley, RI
05.2008 - 01.2012
- Crafted and served a diverse range of beverages to enhance guest experience.
- Managed inventory of bar supplies, ensuring efficient stock levels and minimizing waste.
- Trained new staff on cocktail preparation and customer service best practices.
- Developed signature cocktails to attract clientele and elevate menu offerings.
Supervisor of Operations
United States Postal Service, USPS
Providence, RI
09.2004 - 05.2007
- Supervised daily operations, ensuring adherence to USPS policies and procedures.
- Coordinated workflow between teams to optimize mail processing efficiency.
- Trained staff on safety protocols and operational best practices.
- Implemented process improvements leading to enhanced productivity and service quality.
Mailhandler
United States Postal Service, USPS
Providence, RI
05.1998 - 09.2004
- Operated automated sorting machines to efficiently process incoming mail.
- Ensured accurate delivery by maintaining organized mail distribution routes.
- Collaborated with team members to streamline package handling procedures.
- Monitored mail processing operations for compliance with safety regulations.
Education
Rhode Island College
Providence, RIPhysical Therapy
University of Rhode Island
Kingston, RISpeech Pathology
Community College of Rhode Island
Warwick, RISkills
- Operational efficiency
- Team leadership
- Attention to detail
- Safety
Certification
EMT-Basic
Some Sign Language
Timeline
Service Leader
Chipotle
12.2025 - 03.2026
Kitchen Leader
Chipotle
10.2024 - 12.2025
Crew Member
Chipotle
07.2023 - 10.2024
Mail Handler
United States Post Office
10.2018 - Current
Crew Member/Shift Leader
Chick-fil-A
01.2016 - 10.2018
Bartender/Cook
Fenner Hill Golf Club
05.2008 - 01.2012
Supervisor of Maintenance
United States Postal Service, USPS
05.2007 - 10.2018
Supervisor of Operations
United States Postal Service, USPS
09.2004 - 05.2007
Mailhandler
United States Postal Service, USPS
05.1998 - 09.2004
Rhode Island College
Physical Therapy
University of Rhode Island
Speech Pathology
Community College of Rhode Island