Dawn Pridemore
Boiling Springs,SC
Summary
Proven System and Process Manager with a track record at Walt Disney World Company, enhancing operational efficiency and compliance through expert risk mitigation and process optimization. Skilled in audit coordination and complex problem-solving, I've successfully implemented CRM improvements, boosting productivity significantly. My approach combines technical proficiency with strategic business analysis, driving tangible results.
Overview
14
14
years of professional experience
Work History
System and Process Manager
Walt Disney World Company
01.2011 - Current
- Evaluated internal processes and procedures to ensure compliance with relevant laws and regulations.
- Developed policies and procedures for mitigating risks associated with new business initiatives.
- Participated in meetings with senior management discussing current risk exposures and proposed solutions.
- Identified potential sources of financial loss due to employee negligence or malicious intent. Improve overall business process management by executing, measuring, and monitoring new systems.
- Identify exceptions and deviations, and recommend corrective actions to realign processes.
- Identify business issues, and create customized solutions for individual problems.
- Assess current procedures and implemented improvements, boosting productivity.
- Confer with business leaders to evaluate business needs, and implement operational improvements.
- Own the design, configuration, and maintenance of the CRM instance and associated integrations, including triggers, automation, macros, queries, and dashboards.
Education
High School Diploma -
Union County High School, Union SC
Skills
- Audit coordination
- Risk mitigation strategies
- Operational risk management
- Complex problem solving
- Technical Proficiency
- Business Analysis and Reporting
- Process Mapping
- Trend analysis
Timeline
System and Process Manager
Walt Disney World Company
01.2011 - Current
High School Diploma -
Union County High School, Union SC
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