DAWN PROSSER
Finksburg,MD
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
24
24
years of professional experience
Work History
Casualty II, Bodily Injury Adjuster
Nationwide
09.2014 - Current
- Conduct thorough investigations of insurance claims, gathering evidence and analyzing relevant documentation.
- Negotiated fair settlements on behalf of the company for bodily injury and property damage claims while mitigating financial risk exposure.
- Evaluate demand packages and negotiate attorney settlements.
- Review policy language, research coverage questions, and write Reservation of Rights Letters and denials.
- Maintain clear communication channels with all parties involved in a claim, fostering positive relationships and trust in the process.
Claims Adjuster
Johns Eastern Company
06.2003 - 09.2014
- Managed self-insured/TPA accounts.
- Visited loss locations and claimants and communicated settlement recommendations to clients.
- Identified high risk exposures to self-insured clients with Excess Carrier coverage.
- Documented all investigation activity and presented reports to clients.
- Maintained 24 hour on-call status for emergency claim response.
- Inspected property damage claims, wrote Xactimate estimates, and secure agreed repair prices with contractors.
Subrogation Adjuster
Farmers Insurance Company
10.2000 - 06.2003
- Established payment plans with Uninsured motorists
- Filed arbitration against other insurance carriers.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
Education
Associates - Claims
Insurance Institute of America
07.2009
B.S. - English
Radford University
05.2000
Skills
- Property & Casualty insurance license: CT, DE, KY, NH, NC, RI, SC, VT and WV
- Strong Analytical Abilities
- Caseload Management
- Best Practices Implementation
- Insurance regulations
References
Virginia Martin
Manager
Nationwide Insurance Company
Phone: 410-703-7009
Email: martinve63@gmail.com
Relationship: Former manager
Matthew Kensinger
Manager
Erie Insurance Company
Phone: 410-499-9637
Email: Matthew.Kensinger@ErieInsurance.com
Relationship: Personal reference
Timeline
Casualty II, Bodily Injury Adjuster
Nationwide
09.2014 - Current
Claims Adjuster
Johns Eastern Company
06.2003 - 09.2014
Subrogation Adjuster
Farmers Insurance Company
10.2000 - 06.2003
B.S. - English
Radford University
Associates - Claims
Insurance Institute of America
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