Dawn Reams
Osceola Mills,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Lincare
08.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Philipsburg-Osceola Area High School
Philipsburg, PASkills
- Quality Assurance Controls
- Policy and Procedure Adherence
- Multi-Line Telephone Operation
- Problem-Solving Ability
Timeline
Customer Service Representative
Lincare
08.2015 - Current
Philipsburg-Osceola Area High School