Dawn Reaves
MARIETTA,GA
Overview
11
11
years of professional experience
Work History
Fitting Room Attendant
Marshall's
05.2020 - Current
- Arranges items on store racks and shelves, ensure accurate pricing, help shoppers locate merchandise, clean the store, and handle customer inquiries and assisting cashiers during busy shopping hours.
Client Support Administrator
WuXi AppTec
Marietta, GA
03.2023 - 01.2025
- Responsible for first contact with WuXi AppTec clients, future employees, and vendors. Performs administrative functions.
- Manages inbound Client Support phone or email requests. Receptionist for main building.
Production Tech
Tech Fiserv
02.2020 - 12.2023
- Cleans products, performs final test and minimum performance functional testing of product, packs product into containers and closes work order.
- Trains new hires and performs cosmetic quality checks of product.
Receptionist
05.2018 - 02.2020
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls
- Maintain office security by following safety procedures and controlling access via the reception desk monitor
- Perform other clerical duties such as filing, photocopying, transcribing and faxing.
Beauty Advisor
ULTA COSMETICS
06.2015 - 02.2019
- Responsible for providing an exceptional experience for all ULTA Beauty guests by engaging each guest to determine individual needs, keeping fixtures fully stocked with merchandise, performing cashier duties, maintaining overall store cleanliness, and completing tasks as assigned.
Fulfillment Assistant
Cox Communications
08.2015 - 08.2017
- Preparing and entering orders into system according to programmed instructions. Scanning and emailing documents.
- Coordinating and preparing invoices and notifications. Performing quality control of orders.
- Maintaining order records, files and documentation and training new hires.
Education
undefined
Chattahoochee Tech
Certificate - undefined
Atlanta School of Broadcasting
Skills
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
Assisted users in navigating Microsoft Word features to enhance document creation Supported team members in formatting and editing documents for clarity and professionalism Provided guidance on utilizing templates and tools for efficient workflow
Executed cash handling procedures to ensure accurate financial transactions
Assisted in executing marketing campaigns to boost product visibility Supported sales teams in achieving targets through effective communication Collaborated with team members to enhance customer engagement strategies
Utilized medical terminology to enhance communication and understanding within healthcare settings
Assisted in managing Oracle databases to support data integrity and availability Utilized Telnet for remote server access and troubleshooting Collaborated with team members to resolve technical issues efficiently
Timeline
Client Support Administrator
WuXi AppTec
03.2023 - 01.2025
Fitting Room Attendant
Marshall's
05.2020 - Current
Production Tech
Tech Fiserv
02.2020 - 12.2023
Receptionist
05.2018 - 02.2020
Fulfillment Assistant
Cox Communications
08.2015 - 08.2017
Beauty Advisor
ULTA COSMETICS
06.2015 - 02.2019
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Chattahoochee Tech
Certificate - undefined
Atlanta School of Broadcasting