Dawn Reed
Atlanta
Summary
I am a people-motivated, service-motivated person who genuinely enjoys helping people with over twenty-five years of customer service experience throughout multiple industries: retail, restaurant, home care, nursing homes, and more. I'm a fast learner, have excellent communication skills, and accustomed to working in fast-paced environments. My ultimate career goal is to grow with a company that is passionate about what they do and works above and beyond to serve their customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Care Manager
Terrabella Roswell
01.2024 - Current
- Provided assistance with everyday requirements to promote dignity and health
- Provided basic daily living needs and hygiene for residents in our community, assisted with showers, dressing , toileting, transfers, maintaining safety and dignity
Caregiver
Comforting Arms
04.2020 - Current
- Took care of assisted/independent living senior residents daily needs: medicine reminders, blood pressure, wound/dressing care, toileting, etc
- Provided caregiving services to senior residents
- I help with daily planned activities, like bingo, card games, happy hour, etc
Restaurant Supervisor
Embassy Suites Galleria
02.2018 - Current
- Supervised employees during breakfast, lunch and dinner service to ensure that they had an excellent experience in the restaurant
- I took care of any customer complaints, and made sure all the nightly inventory and closing paperwork for end of business of day was done, and ran end-of-night total receipts
- Processed bank balances at the end of the night
Restaurant Supervisor
Marriott International
01.2018 - 03.2020
- Supervised servers and bartenders for first and second shift, processed end of shift paperwork and nightly reports, and took care of customer satisfaction
Room Service Supervisor
Hilton
04.2016 - 02.2018
- Served food to guests in their rooms, supervised multiple servers, provided excellent customer service
- Processed end-of-shift receipts
Restaurant Manager
Gabriel's Restaurant & Bakery
01.2015 - 04.2016
- Supervised cashers, servers, and cooks, made sure all the customers were satisfied with their meals, and processed end of day paperwork
- Counted down drawers at night and ran end-of-night total receipts
- Processed bank balances at the end of the night
Caregiver
Home Instead
12.2013 - 12.2014
- Cared for basic daily living of adults in their home, including showers, dressing, wound care, medicine reminders, blood pressure checks, and taking them to doctor appts
Server Supervisor
Frisch's Big Boy
04.2011 - 12.2014
- Served guests and supervised servers, bussers, cashier, and cooks on dining floor, provided excellent customer service
Education
General Studies -
Archbishop Alter High School
Kettering, OH05.1988
Skills
- Customer Service
- Caregiving
- Cashiering
- CPR trained and certified
- Communication
Certification
First Aid CPR AED, 09/21
Timeline
Care Manager
Terrabella Roswell
01.2024 - Current
Caregiver
Comforting Arms
04.2020 - Current
Restaurant Supervisor
Embassy Suites Galleria
02.2018 - Current
Restaurant Supervisor
Marriott International
01.2018 - 03.2020
Room Service Supervisor
Hilton
04.2016 - 02.2018
Restaurant Manager
Gabriel's Restaurant & Bakery
01.2015 - 04.2016
Caregiver
Home Instead
12.2013 - 12.2014
Server Supervisor
Frisch's Big Boy
04.2011 - 12.2014
General Studies -
Archbishop Alter High School
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