Dawn Kohlert
Dixon,IL
Summary
Dynamic healthcare professional with extensive experience at Serenity Hospice and Home, excelling in scheduling and care coordination. Proven ability to resolve conflicts and ensure HIPAA compliance while enhancing patient documentation. Skilled in utilizing scheduling software and fostering strong relationships with patients and families to improve service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Scheduler/CNA
Serenity Hospice and Home
Oregon, Illinois
11.2022 - Current
- Coordinated communication between patients, families, and clinical staff.
- Assisted in developing daily schedules for nursing and support staff.
- Maintained confidentiality of patient information in compliance with regulations.
- Facilitated training for new staff on scheduling procedures and tools.
- Resolved scheduling conflicts to enhance service delivery for patients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information.
- Monitored daily schedules to ensure accuracy of all bookings according to provider availability.
- Provided support to clinical staff as needed including assistance with paperwork, filing, copying and faxing documents.
- Maintained up-to-date knowledge of clinic policies and procedures related to scheduling practices.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Ordered and maintained supply inventory for medical office.
- Assisted with daily living activities, including bathing and grooming.
- Monitored vital signs and reported changes to nursing staff.
- Provided compassionate personal care to patients in hospice settings.
- Documented patient care accurately in electronic health records.
- Supported emotional well-being of patients through active listening and companionship.
- Educated families on caregiving techniques and support resources.
- Maintained cleanliness and safety of patient areas in accordance with protocols.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
Lead Resident Assistant
Liberty Court assisted living
Dixon, Illinois
11.2021 - 07.2022
- Trained and mentored new resident assistants on care procedures.
- Supervised daily activities of residents in assisted living community.
- Collaborated with healthcare professionals to address resident concerns promptly.
- Maintained accurate records of resident activities and incidents daily.
- Provided support to RAs during difficult situations or crisis management scenarios.
- Responded promptly to emergency situations such as medical issues or fire alarms.
- Trained new RAs on their duties and responsibilities.
- Conducted regular room inspections to ensure compliance with housing regulations.
- Supervised RA staff members during evening shifts.
DSP
Kreider Services
Dixon, Illinois
08.2018 - 08.2021
- Supported individuals with disabilities in daily living activities and personal care.
- Monitored client behavior and reported any changes to supervisors.
- Maintained a safe and clean environment for all clients at the facility.
- Participated in training sessions to enhance skills and knowledge of best practices.
- Collaborated with team members to ensure consistent support for each client.
- Documented client progress and maintained accurate records as required by agency standards.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Organized oral medications for clients following dosage and schedule requirements.
Education
Some College (No Degree) - Certified Nursing Assistant
Sauk Valley Community College
Dixon, IL10-2022
GED -
Jefferson High Scool
Online04-2010
Skills
- Scheduling software
- HIPAA compliance
- Patient documentation
- Conflict resolution
- Care coordination
- Health care management
Certification
CPR certified
Accomplishments
- Iv received several acknowledgements for my outstanding role in direct patient care.
References
References available upon request.
Timeline
Clinical Scheduler/CNA
Serenity Hospice and Home
11.2022 - Current
Lead Resident Assistant
Liberty Court assisted living
11.2021 - 07.2022
DSP
Kreider Services
08.2018 - 08.2021
Some College (No Degree) - Certified Nursing Assistant
Sauk Valley Community College
GED -
Jefferson High Scool
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