Dawn Robles
Chula Vista,CA
Summary
A People-oriented Shift Leader effective in successfully executing new initiatives, whilst being courteous and cordial and having a strong desire to coach and train employees to reach maximum potential. In order to do so, I motivate my team ,enthusiastically, to meet and exceed company targets with compassionate leadership. While being committed to creating a workplace culture that is consistent with any organization's mission and values. A talented trainer and operational problem-solver with front-line experience and collaborative nature, and proudly offering a background in reviewing team tasks to assure quality. Furthermore, being resourceful in balancing customer, company and employee needs. Additionally, a customer service and sales expert able to identify customer need and deliver solutions to problems. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Sales Associate
Forever 21
San Diego, CA
08.2015 - 09.2016
- Stayed up to date on store promotions, payment policies and security practices
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained the cleanliness and appearance of the floor, sections and overall store
- Additionally, maintained the floor by stocking and organizing tasks in assigned sales area; while working in a fast paced environment as well
- Assisting in achieving daily goals of the store
- Being able to respond to all customer inquiries thoroughly and professionally
- Processed cash and credit payments rapidly and accurately.
Key Holder
Love Culture
09.2016 - 04.2018
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate
- Monitored incoming customer traffic to determine appropriate staffing
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes
- Connected with customers daily to understand needs, aid and collect feedback to optimize operations
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Delegated tasks to specific employees based on individual knowledge and strengths
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Operational Manager
Chick-Fil-A Inc.
National City
04.2018 - 09.2022
- Assisted with performance reviews to identify areas of improvement and devise proactive approaches
- Inspected incoming supplies to verify conformance with materials specifications and quality standards
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Complied with all company safety procedures, policies and regulations to promote safe working environment
- Trained and supervised team member to maximize performance and meet daily objectives
- Established solid working relationships with peers, trainers and team members through effective communication, being friendly and positive attitude skills
- Allocated tasks to employees daily and monitored activity and task completion
- Mentored team members on techniques necessary to complete job tasks
- Kept areas clean, neat and inspection-ready always, maintaining strict compliance with trainers and team members guidelines to keep products within tight tolerances.
- Mentored new employees through comprehensive training programs, ensuring a smooth onboarding process.
- Developed training materials for new employees, facilitating a smooth onboarding experience.
Assistant Manager
MMM Cakes
Chula Vista, CA
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
Education
High School Diploma -
Castle Park Senior High School
Chula Vista, CAAssociate Of Science In Psychology -
San Diego Mesa College
San Diego, CASkills
- Process improvement
- Team supervision
- Staff development
- Project specification oversight
- Documentation abilities
- Equipment cleaning
- Staff training and development
- Resolution-oriented
- High-energy attitude
- Customer Relations
Languages
Spanish
Limited Working
Timeline
Assistant Manager
MMM Cakes
11.2022 - Current
Operational Manager
Chick-Fil-A Inc.
04.2018 - 09.2022
Key Holder
Love Culture
09.2016 - 04.2018
Sales Associate
Forever 21
08.2015 - 09.2016
High School Diploma -
Castle Park Senior High School
Associate Of Science In Psychology -
San Diego Mesa College