Dawn Rostick
Grand Rapids,MI
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
29
29
years of professional experience
Work History
Owner/Manager
D&D’s Childcare
Grand Rapids, MI
04.1996 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Provided exceptional customer service to ensure customer satisfaction.
Driver
Super ServiceLLC
Grand Rapids, MI
04.2015 - 04.2016
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Bus Driver
The Rapid
Grand Rapids, MI
04.2000 - 02.2009
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
Education
High School Diploma -
Ottawa Hills High School
Grand Rapids, MI06-1984
Some College (No Degree) - Business
GRCC
Grand Rapids, MISome College (No Degree) - Health Care
Baker College
Muskegon, MISkills
- Scheduling
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
- Complaint resolution
- Multi-Task Management
- Critical Thinking
- Conflict Resolution
- Client Relations
- Typing proficiency
- Problem Resolution
- Daily logging
- DOT Compliance
- Confidentiality understanding
- Time Management
- City and non-city driving
- Transportation
- Clean Driving Record
- Route Management
- CDL License
- Valid Driver's License
- Driving and transportation
- Punctuality
- Customer Service
- Safe driving techniques
- Safety Management
Timeline
Driver
Super ServiceLLC
04.2015 - 04.2016
Bus Driver
The Rapid
04.2000 - 02.2009
Owner/Manager
D&D’s Childcare
04.1996 - Current
High School Diploma -
Ottawa Hills High School
Some College (No Degree) - Business
GRCC
Some College (No Degree) - Health Care
Baker College