Summary
Overview
Work History
Education
Skills
Timeline
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Dawn R Young

Charlotte,NC

Summary

Dependable customer service manager with a proven track record of maintaining consistent productivity and attendance, even in challenging situations. Demonstrates a positive attitude and exemplifies an outstanding work ethic. Actively seeks opportunities to learn new processes and techniques, contributing to the improvement of business operations and fostering effective team collaboration. Highly skilled in making calls and effectively communicating with others through chat, email, and phone interactions.

Overview

15
15
years of professional experience

Work History

Associate Sales Lead

Famous Footwear Outlet
10.2023 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, pricing inventory, shipments.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Manager of Prestige

Ulta Beauty
07.2020 - 10.2023
  • Informing guests of current promotions, events and services within the store, promoting the Ulta Beauty loyalty and guest service programs
  • Meeting/exceeding individual sales and productivity goals
  • Performing makeup applications, skincare analysis and product demonstrations
  • Booking appointments for scheduled special events
  • Ensuring all resets and planograms are correctly executed and maintaining visual merchandising standards
  • Pull and process BOPIS orders with accuracy.
  • Train employees on how to use products and how to prescribe a correct skincare regimen
  • Ensuring all customers know how to correctly use GLAM LAB to assist with foundation, lip color, and eyeshadow colors

Skincare Lead

SEPHORA
01.2014 - 07.2020
  • Sephora Daily professional makeovers and skin care consultations
  • Teaching the SUBC (Sephora Beauty Class) once a week
  • Responsible for planograms of AOP's (area of pride)
  • Proficiently running register
  • Daily 40-minute videos for newest up to date product training.
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Effectively communicated with other employees and upper management to ensure complete care of custom services based on customer needs.
  • Employed knowledge of Cosmetics and skin care to make appropriate product recommendations and regimens.
  • Informed customers about current promotions and sales.

Prestige Manager

Ulta Beauty Inc.
01.2010 - 01.2014
  • Responsible for prestige area for the stock on shelves and cleaning as well as creating planograms.
  • Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
  • Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments as well as training associates.
  • Provided comprehensive staff training on product knowledge and selling techniques, resulting in higher sales conversions rates.

Education

Sephora SUBC Certification -

Sephora University
01.2017

Sephora Artistry Lab Certification -

Sephora University
01.2016

High school Diploma -

Heritage Christian Academy
01.1989

Skills

  • Customer service
  • Attention to detail
  • Dependable
  • Detail oriented
  • Inventory management
  • Problem-solving abilities

Timeline

Associate Sales Lead

Famous Footwear Outlet
10.2023 - Current

Manager of Prestige

Ulta Beauty
07.2020 - 10.2023

Skincare Lead

SEPHORA
01.2014 - 07.2020

Prestige Manager

Ulta Beauty Inc.
01.2010 - 01.2014

High school Diploma -

Heritage Christian Academy

Sephora SUBC Certification -

Sephora University

Sephora Artistry Lab Certification -

Sephora University

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Dawn R Young