Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dawn Sanders

Dawn Sanders

Owosso,MI

Summary

Experienced Branch Banker and Manager with a proven track record of providing exceptional customer service, resolving discrepancies, and identifying sales opportunities. Skilled in team leadership, problem-solving, and budget planning. Possesses excellent communication skills and extensive knowledge of inventory control, product merchandising, and promotional planning.

Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis.

Overview

10
10
years of professional experience

Work History

Branch Banker

Pnc
East lansing, US
10.2023 - Current
  • Maintained accurate records of all customer transactions using the bank's computer system
  • Resolved discrepancies between actual cash counts versus expected amounts
  • Developed positive relationships with customers through friendly interactions and product knowledge
  • Provided financial advice to customers regarding their banking needs and services offered by the bank
  • Assisted customers with opening new accounts, loan applications, credit card applications and other related documents
  • Demonstrated exemplary customer service skills by promptly responding to customer inquiries and complaints in a professional manner
  • Applied extensive knowledge of bank products and services to identify sales opportunities and answer customer inquiries
  • Identified opportunities to enhance banking relationships through outbound calling and customer service interactions
  • Supported banking online and mobile banking to users, vendors and employees
  • Order branch supplies
  • Maintaining ICI machine for debit cards
  • Assisting overrides when needed at teller line
  • Manning the lobby in the front to help clients get through teller transactions faster

Manager

Pnc
East lansing, US
02.2022 - 09.2023
  • Directed Merchandising Strategy to achieve memorable product presentation and increase revenue
  • Set clear expectations for team performance, conducted periodic evaluation and implemented corrective action
  • Accomplished multiple tasks within established timeframes

Store Manager

Dollar Tree
US, US
10.2014 - 02.2022
  • Directed Merchandising Strategy to achieve memorable product presentation and increase revenue
  • Set clear expectations for team performance, conducted periodic evaluation and implemented corrective action
  • Addressed and resolved escalated customer complaints and worked to restore satisfaction

Education

Associate of Science - Hotel Hospitality

Baker College
Flint, MI
06-1986

Skills

  • Team Leadership
  • Problem Solving
  • Budget Planning
  • Communication
  • Inventory Control
  • Product Merchandising
  • Promotional Planning
  • Talent Recruitment
  • Team Oversight
  • Investment advising
  • Cash handling proficiency
  • Credit analysis

Timeline

Branch Banker

Pnc
10.2023 - Current

Manager

Pnc
02.2022 - 09.2023

Store Manager

Dollar Tree
10.2014 - 02.2022

Associate of Science - Hotel Hospitality

Baker College

Similar Profiles

CREATE PROFILE
Dawn Sanders