DAWN SCARBERRY
Groves,TX
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Christus Health Mid- County Beaumont Bone & Joint
09.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
Charge Entry Analyst
Christus St. Elizabeth Hospital
10.2013 - 08.2020
- Trained new team members on charge entry protocols, contributing to their rapid integration into the department''s workflow.
- Conducted quality checks on entered charges, minimizing risk of claim denials and delays in payment processing.
- Prioritized workload effectively to ensure timely completion of assigned tasks, demonstrating strong time management and multitasking capabilities.
- Adapted quickly to changes in software systems or regulatory guidelines, demonstrating flexibility and resilience under pressure while maintaining high-quality output standards.
Health Information Management Clerk
Christus St. Mary's
10.2010 - 10.2013
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Identified potential areas for process improvement through meticulous analysis of internal workflows and making recommendations based on findings.
- Enhanced the efficiency of health information management processes by streamlining filing systems and implementing digital solutions.
- Improved departmental organization by creating clear policies and procedures manuals for staff reference and training purposes.
Education
High School Diploma -
Port Neches - Groves High School
Port Neches, TX05-1997
Skills
- Patient check-in
- Healthcare systems navigation
- Strong empathy
- EMR
- Registration management
- Patient identity verification
- Medical insurance
- Patient documentation
- Multitasking Abilities
- Reliability
- Detail Oriented
- Scheduling appointments
Timeline
Patient Access Representative
Christus Health Mid- County Beaumont Bone & Joint
09.2021 - Current
Charge Entry Analyst
Christus St. Elizabeth Hospital
10.2013 - 08.2020
Health Information Management Clerk
Christus St. Mary's
10.2010 - 10.2013
High School Diploma -
Port Neches - Groves High School
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