Dawn Schattschneider

• Enhanced customer satisfaction with communication, timely issue resolution, and continuous process improvement initiatives.
• Managed and motivated employees to be productive and engaged in work.
• Answered high volume of phone calls and email inquiries.
• Self-motivated, with a strong sense of personal responsibility.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Skilled at working independently and collaboratively in a team environment.

Reviewed company policies; evaluated work staff to determine needed improvements; performed real estate closings; disbursed closing funds; did daily deposits and balanced bank accounts; brought company up to date on work and title policy back-log.

Managed the real estate closing team; assigned closers to tasks; prepared lender closing disclosures, prepared seller closing statements; attended and performed real estate closings and pursued new business.

Worked with title insurance underwriters to be approved as an agent; worked with owners to launch the company; performed title searches, title examining; performed real estate closings; trained staff; handled employee interviews and handled hiring decisions.

• Conferred with clients and other involved parties to gather and track case information.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
• Attended court hearings and depositions to take notes and document proceedings.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.