Dawn Scrutchins

Acted as central contact point to connect patients with breast surgeons, radiologists, oncologists, and support services, facilitating coordinated care.

Managed patient flow for diagnostic mammograms, ultrasounds, and biopsies, ensuring valid clinical orders for abnormal findings.

Coordinated appointments and managed calendars to align operational timelines effectively.

Maintained accurate electronic health records and logged screening outcomes to ensure timely notifications to patients and referring physicians.

Verified patient eligibility, active coverage, network status, and specific plan benefits to streamline access to necessary care.

• Calculated pre-service patient liabilities, co-pays, deductibles, and out-of-pocket costs using billing software.
• Submitted clinical notes, medical records, and correct CPT/ICD codes to insurers for prior authorization of procedures or medications.
• Followed up on pending or denied authorization requests and filed appeals.

Oversaw daily operations, ensuring quality standards and operational efficiency. Led operations to troubleshoot issues and ensure regulatory compliance.

Adjusted staff coverage to prioritize lab tasks and ensure smooth shift transitions.

• Provided training to ensure team members understood their roles and mentored new hires, enhancing overall team capabilities.
• Acted as primary resource for complex problem-solving, facilitating effective solutions within the team.
• Managed data entry through LIS/HIS software and resolved operational errors.
• Supported supervisors during peak operations, contributing to overall lab efficiency.
• Oversaw receiving, sorting, barcoding, and routing of biological specimens.
• Guided non-technical laboratory personnel in day-to-day specimen processing workflows.

• Processed blood products, ensuring compliance with GMP and OSHA standards.
• Conducted in-house product testing and quality inspections for regulatory adherence.
• Maintained clean, safe laboratory environment to meet compliance requirements.
• Operated equipment and performed minor maintenance to ensure optimal functionality.

Advanced to customer service representative role due to exceptional performance and contributions.

• Opened customer accounts to improve service delivery efficiency.
• Handled orders and service requests to ensure timely delivery and resolve inquiries effectively.
• Provided professional phone support for escalated issues with courtesy.

• Collected blood donations at community events, ensuring compliance with safety standards to protect donor health.
• Maintained accurate records of donor information and collection data, enhancing operational efficiency and supporting seamless event operations.
• Prepared equipment and supplies for donation events and mobile drives to facilitate successful operations.
• Collaborated effectively within team environments and worked independently to meet collection goals and ensure smooth event execution.