Dawn Semeriglia
Morrisville,PA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and data management, notably at State Farm where I excelled in policy writing and client support. Demonstrated expertise in Microsoft Office and exceptional time management skills. Proven track record of enhancing operational efficiency and customer satisfaction, with a keen focus on accuracy and problem-solving.
Overview
20
20
years of professional experience
Work History
Resident Producer
State Farm
12.2022 - Current
- Obtained Property and Casualty License
- Obtained Accident, Life, and Health License
- Writes insurances policies for Home, Auto, and Life insurances
Customer Service, Cashiering, Front-end runner
Shop Rite
09.2022 - 11.2022
- Assisted customers effectively by solving customer disputes
- Answered incoming phone calls and directed it to the proper department
- Supervised front end cashiers
Staff Auditor- Internship
Fruci and Associates
05.2022 - 08.2022
- Public and private audits
- Performed reviews, audits, and compilations
- Performs validation tests and other auditing procedures in accordance with approved audit programs
- Prepares working papers which adequately document audit tests and procedures, and which substantiate conclusions reached
- May perform various accounting duties on accounting engagements
New Account Set Up Analyst
Community Loan Servicing
08.2020 - 04.2022
- Review funded loans in order to set up escrow and curtailment for new loans
- Obtains appropriate approvals for release of funds
- Works with accounting to clear general ledger issues due to funding items or post funding adjustments
- Other duties as assigned
Data Entry, Editor
REED TECHNOLOGY AND INFORMATION SERVICES, INC
06.2016 - 04.2020
- Proofreads data to ensure daily production goals are met.
- Investigates data that is unclear to produce a quality product
- Sorts and assembles pages in a prescribed sequence
- Maintains quality and quantity metrics
- Verifies completeness and legibility of all patent data-making corrections, additions, or deletions as appropriate
Supervisor, Customer Service
Primo Hoagies
08.2010 - 06.2016
- Supervise employee's to ensure all work is being done properly
- Settled the cash drawer at the end of the night
- Prepared sandwiches and processed customer payments at the register.
- Answer phones and took orders for particular requested items including party trays and platters
- Supported inventory processes.
- Assist with training employee's
- Addressed and settled customer complaints.
Cashier
Walmart
03.2010 - 08.2010
- Entered purchases into cash register to calculate total purchase price
- Counted money, gives change and issues receipt for funds received
- Assisted customers in locating specific items
Bookkeeper, Customer Service, Front End Supervisor, Cashier
Shoprite
11.2006 - 12.2009
- Verified and reconciled cash discrepancies.
- Ensured accuracy of cash drawers and safe.
- Assisted customers effectively by solving customer disputes
- Answered incoming phone calls and directed it to the proper department
- Maintained inventory and ordered supplies
- Supervised front end cashiers
File Clerk, Data Entry
PERSONAL SUPPORT MEDICAL SUPPLIERS
11.2005 - 06.2006
- Retrieve, sort, and file all information
- Add or remove data to file records
- Copy, Fax, and stamp files and materials received
- Help other office workers as needed
Shift Supervisor
Subway
09.2004 - 10.2005
- Handled customer complaints, reconciled register and reports at the end of the day
- Supervised employees to ensure jobs were being done properly
Education
Bachelor's degree - Accounting
University of Phoenix
02.2022
Skills
- Accurate Data Entry
- Microsoft Word
- Customer Service
- Microsoft Excel
Timeline
Resident Producer
State Farm
12.2022 - Current
Customer Service, Cashiering, Front-end runner
Shop Rite
09.2022 - 11.2022
Staff Auditor- Internship
Fruci and Associates
05.2022 - 08.2022
New Account Set Up Analyst
Community Loan Servicing
08.2020 - 04.2022
Data Entry, Editor
REED TECHNOLOGY AND INFORMATION SERVICES, INC
06.2016 - 04.2020
Supervisor, Customer Service
Primo Hoagies
08.2010 - 06.2016
Cashier
Walmart
03.2010 - 08.2010
Bookkeeper, Customer Service, Front End Supervisor, Cashier
Shoprite
11.2006 - 12.2009
File Clerk, Data Entry
PERSONAL SUPPORT MEDICAL SUPPLIERS
11.2005 - 06.2006
Shift Supervisor
Subway
09.2004 - 10.2005
Bachelor's degree - Accounting
University of Phoenix
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