Dawn Shertzer

Plan and provide service music for weekly worship services and special services.

Accompany the church choir.

Provide special music by playing and/or singing.

Assist with directing the choir as needed.

Accompany and/or work in collaboration with other musicians to provide music for services.

• Enhance patient satisfaction by addressing and resolving complex inquiries in a timely manner.
• Collaborate with team members to share best practices, optimizing overall contact center performance.
• Ensure all patients receive prompt assistance without compromising service quality.
• Analyze call metrics data regularly identifying areas for improvement in individual performance.

• Organized seasonal productions such as Christmas cantatas or Easter celebrations, coordinating rehearsals, set designs, costumes, and promotional efforts.
• Mentored aspiring musicians through providing individualized instruction on various instruments, vocal techniques, or conducting skills.
• Cultivated a positive rehearsal environment by implementing efficient scheduling, clear communication, and constructive feedback techniques.
• Planned and provided service music in various styles.
• Directed and accompanied the adult choir and contemporary worship team. Accompanied the children's choir.

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Worked on an ambulance as an EMT.

• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.

Taught private piano and voice lessons to adults and children.