Dawn Simmons
Mill Creek,WV
Summary
Dynamic retail professional with extensive experience at Dollar General Store, excelling in customer service and inventory control. Proven ability to enhance shopping experiences and build customer loyalty through effective problem-solving and engagement. Skilled in POS systems and store operations, consistently achieving operational efficiency and high customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
- Assisted in daily store operations and ensured compliance with company policies.
- Managed inventory levels, overseeing stock replenishment and product organization.
- Provided exceptional customer service, resolving issues and enhancing shopping experiences.
- Trained new team members on store procedures and best practices for efficiency.
- Monitored cash handling processes, ensuring accuracy and adherence to security protocols.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
Cashier
Dollar Tree Stores
Elkins, WV
09.2024 - 01.2025
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to ensure optimal store operations during peak hours.
- Handled cash register functions, including opening and closing procedures.
- Managed inventory levels by restocking shelves and tracking product availability.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Handled cash with high accuracy and took care to check bills for fraud.
Sales Associate
Dollar General Store
Beverly, WV
03.2024 - 07.2024
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Maintained inventory accuracy through regular stock checks and organization.
- Operated cash register efficiently, processing transactions and handling returns.
- Collaborated with team members to ensure store cleanliness and visual appeal.
- Adhered to safety protocols while stocking shelves and managing displays.
- Handled customer inquiries promptly, resolving issues and improving service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built relationships with customers to encourage repeat business.
Cook
Bobbies
Beverly, WV
10.2012 - 11.2014
- Prepared diverse menu items following standardized recipes and safety guidelines.
- Operated kitchen equipment efficiently to ensure timely meal preparation.
- Maintained cleanliness and organization of cooking stations to uphold health standards.
- Assisted in inventory management, monitoring stock levels for ingredients and supplies.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Evaluated food presentation quality, ensuring alignment with restaurant's brand standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Education
High School Diploma - Administrative
Tygarts Valley High School
Mill Creek, WV06.1981
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Customer relations
Store organization
Inventory control
Store opening and closing
Store operations
POS systems
POS systems operations
Pricing and markdowns
Display setup
Issue resolution
Transaction processing
Stock rotations
Order management
Records management
Microsoft Office Suite
Records maintenance
Vendor management
Cash auditing
Timeline
Cashier
Dollar Tree Stores
09.2024 - 01.2025
Sales Associate
Dollar General Store
03.2024 - 07.2024
Cook
Bobbies
10.2012 - 11.2014
Assistant Store Manager
Dollar General Store
High School Diploma - Administrative
Tygarts Valley High School