Dawn Fugiasco
West Allis,WI
Summary
A professional in administrative support offering valuable experience in managing office tasks and ensuring smooth operations. Known for reliability, adaptability, and collaborative spirit. Proven skills in document handling, schedule management, and customer service, making positive impact on team productivity.
Overview
8
8
years of professional experience
Work History
Clerical Specialist Courts
Milwaukee County
Wauwatosa, WI, USA
11.2024 - Current
- Gatekeeper of Juvenile Records, finding records and releasing to requestors. Working with CCAP and spreadsheets to find information.
- Working with judges to release confidential records. Documentation into CCAP. Following the process.
- Processing Appeal case paperwork. Sending appropriate paperwork and follow up with index creation. Adding appeal court documents to CCAP. Adhering to timelines to process paperwork.
- Processing Brady background check requests.
- Scanning Records from paper to electronic in CCAP.
- Working with public to help fill out request forms and expungement paperwork
Office Assistant
Outagamie County
Appleton, WI, USA
09.2023 - 11.2024
- Answering phones and front desk. Making constant decision on how best to answer questions. Working with a team of 7 co-workers.
- Scanning in paperwork to county Sharepoint and CCAP.
- Monitoring visits via computer during the evening.
- Ordering supplies for the entire CYF unit.
- Back up for 2 different Human Health Service Areas. YFS and Mental Health.
- Rotation for documenting monthly meeting minutes.
- Processing background checks for providers, in and out of state.
- Processing documents and distributing financial incentives to clients.
Unemployment Specialist
DWD State of Wisconsin
Madison, WI, USA
03.2022 - 09.2023
- Processing unemployment claims.
- Answering phones. Calling clients with fraud questions.
- Conducting fraud investigations, including researching previous employers, gathering documents, phone calls to employers and employees and making decisions determining if fraud exists (can be subjective).
- Maintaining employer accounts. Determining their rate based on business type.
Chemical Technician
BRP US Inc.
Sturtevant, WI, USA
02.2018 - 06.2021
- In charge of maintaining chemical baths by testing, recording and adding chemicals.
- Ordering all supplies for the lab.
- Participated in lab projects for new suppliers.
Education
Bachelor - Accounting
University of Phoenix
06.2009
Associates - Environmental Health and Water Quality Technology
06.1990
Skills
- Multi tasking
- Proficient in all Microsoft software
- Following government procedures
- Experience in office procedures
- Customer interaction
- Answering phones
- Follow up
- Managing work loads
- Meeting
Timeline
Clerical Specialist Courts
Milwaukee County
11.2024 - Current
Office Assistant
Outagamie County
09.2023 - 11.2024
Unemployment Specialist
DWD State of Wisconsin
03.2022 - 09.2023
Chemical Technician
BRP US Inc.
02.2018 - 06.2021
Bachelor - Accounting
University of Phoenix