Dawn Smith
Niles,Michigan
Summary
Dynamic professional with a proven track record at Purgatory Towing and Salvage, enhancing front office operations and customer satisfaction. Skilled in workflow optimization and exceptional communication, adept at team management and resolving complex issues. Demonstrated success in improving service delivery by effectively multitasking and employing strategic planning. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Purgatory Towing and Salvage
05.2022 - 09.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Coached employees through day-to-day work and complex problems.
Graphic Designer
Jayco RV
02.2017 - 05.2022
Applied Graphics on Fifth wheels and travel trailers.
Education
High School Diploma -
Concord High
Elkhart, IN06.1999
Skills
Effective Multitasking
Workflow Optimization
Customer Service
Customer Relations
Scheduling and calendar management
Team Management
Data Entry
Effective Planning
Decision-making capabilities
Employee Supervision
Inventory Control
Exceptional communication
Timeline
Front Office Manager
Purgatory Towing and Salvage
05.2022 - 09.2024
Graphic Designer
Jayco RV
02.2017 - 05.2022
High School Diploma -
Concord High
Similar Profiles
Brian Burns IIIBrian Burns III
Crushing Crew at Bones Towing & SalvageCrushing Crew at Bones Towing & Salvage
Ken MackinleyKen Mackinley
Tow Truck Owner and Operator at CMAC Salvage And TowingTow Truck Owner and Operator at CMAC Salvage And Towing
Axel R. Velez RodriguezAxel R. Velez Rodriguez
Ordinary Seaman at Borinken Towing And SalvageOrdinary Seaman at Borinken Towing And Salvage