Dawn Smith
Eastlake
Summary
Dynamic manager with a proven track record at SUBWAY® Restaurants, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and mentoring, while controlling costs to boost profitability. Skilled in staff training and development, fostering a productive and engaged workforce.
Overview
13
13
years of professional experience
Work History
Manager
SUBWAY®Restaurants
03.2012 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
General Studies
Euclid High School
Euclid, OhSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
Timeline
Manager
SUBWAY®Restaurants
03.2012 - 11.2024
General Studies
Euclid High School
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