Dawn Smith
Pasadena,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Independent Contractor
ShiftSmart
Pasadena, Texas
01.2024 - 01.2025
- Prepared food items according to food safety standards
- Worked with manager on creating planograms
- Prepared and cooked breakfast, lunch and snacks for Circle K stores
- Trained new hires
Store Associate
Circle K
Pasadena, Texas
01.2022 - 01.2023
- Customer service
- Accurately performing sales transactions
- Cash handling making change and balancing register at beginning and end of shift
- Engaged with customers to enhance their shopping experience and satisfaction.
- Demonstrated excellent customer service skills at all times.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Performed daily opening and closing procedures for store operation.
Accounts Manager
Rent A Center
Pasadena, TX
01.2007 - 01.2009
- Processing new rental agreements
- Collections on pass due accounts 98% weekly closing
- Managed customer accounts and ensured accurate billing processes.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Developed successful customer relationships to boost sales opportunities.
- Acted as main point of contact in matters relating to client concerns and needs.
- Addressed customer questions and concerns regarding products and services.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Listened to customer needs to identify and recommend best products and services.
Store Associate
Dollar General
Pasadena, TX
01.2006 - 01.2008
- Greeting and assisting customers
- Operating register and processing transactions
- Restocking shelves using FIFO
- Ordering new merchandise
- Maintaining a clean and safe store
Education
MTI School of BUSINESS - Business Management
MTI School of BUSINESS
Bachelor's - Public Health
SOUTHERN UNIVERSITY
Skills
- Effective Communication
- Payment Processing
- Data Analysis
- Technical Troubleshooting
- CRM Software
- Resilience
- Time Management
- Inventory Management
- Up and Cross Selling
- Product Knowledge
- Customer Conflict Resolution
- Problem solving
Timeline
Independent Contractor
ShiftSmart
01.2024 - 01.2025
Store Associate
Circle K
01.2022 - 01.2023
Accounts Manager
Rent A Center
01.2007 - 01.2009
Store Associate
Dollar General
01.2006 - 01.2008
MTI School of BUSINESS - Business Management
MTI School of BUSINESS
Bachelor's - Public Health
SOUTHERN UNIVERSITY