Dawn Sori
Summary
Accomplished professional with a proven track record at BMO Harris Bank and LaSalle Bank, adept in cash handling and customer service. Excelled in dining room management at Red Robin, enhancing customer satisfaction and repeat visits. Skilled in POS operations and relationship building, consistently contributing to sales goals and operational efficiency.
Overview
33
33
years of professional experience
Work History
Restaurant Hostess
Red Robin
03.2015 - Current
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Properly executed Togo procedures so orders were packaged accurately, efficiently and in a timely manner.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
Senior Service Representative
BMO Harris Bank
08.2009 - 12.2014
- Opened and closed the branch.
- Operated and balanced a cash drawer daily.
- Processed customer transactions accurately and efficiently.
- Trained new employees.
- Contributed to branch sales goals.
- Assisted with internal branch audits.
- Consistently delivered best in class customer service and satisfaction.
Teller Supervisor/Teller Operations Specialist
LaSalle Bank/Bank of America
10.1991 - 04.2009
- Promoted bank's products and services by consistently cross-selling to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
- Referred customers to other banking departments for specialized services.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Processed customer transactions promptly, minimizing wait times.
- Responsible for all internal banking audits.
- Assisted managers with staff scheduling.
- Delivered performance assessments and corrective action when necessary
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Mother Guerin
River Grove, IL05.1991
Skills
- Dining room management
- High-volume dining
- Safe Food Handling
- Customer Service
- Cash Handling
- Active Learning
- Relationship Building
- POS system operations
- Greeting guests
- Payment Processing
- Supply Restocking
Timeline
Restaurant Hostess
Red Robin
03.2015 - Current
Senior Service Representative
BMO Harris Bank
08.2009 - 12.2014
Teller Supervisor/Teller Operations Specialist
LaSalle Bank/Bank of America
10.1991 - 04.2009
High School Diploma -
Mother Guerin