Claudanie Marseille
Lehigh Acres,FL
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Dennys Restaurant
Fort Myers, Florida
01.2025 - Current
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phones promptly to record and confirm reservations.
- Balanced cash register at end of shift according to established procedures.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Accepted payments from guests for dine-in and take-out foods.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Ensured that food was served promptly after being prepared by the kitchen staff.
Server
Waffle House Restaurant
Fort Myers , Florida
01.2024 - 12.2024
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided excellent customer service to ensure satisfaction.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared drinks according to standard recipes.
- Served food and beverages to patrons and immediately remedied issues with orders.
Cashier
Walmart
Fort Myers, Florida
09.2022 - 06.2023
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
Crew Member
Popeyes Chicken
Lehigh Acres , Florida
06.2022 - 08.2022
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Trash Collector
Housekeeping Services
Fort Myers, FL
02.2020 - 01.2022
- Operated automated or semi-automated hoisting devices to raise bins and dump contents into openings of truck.
- Adhered to local laws regarding proper waste management practices.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Gathered garbage from residential buildings, businesses and other facilities to dispose of in garbage truck.
Education
High School Diploma -
Palm Acres Charter High School
Lehigh Acres , Florida05-2024
Skills
- Reservation coordination
- Dining customer service
- Dining room management
- Food inspection
- Table setting arrangements
- Cash handling
- High-volume phone answering
- Personal presentation
- Floor plan organization
- Team collaboration
- Safe food handling
- Assertiveness
- Menu design
- Dining area maintenance
- Greeting guests
- Problem-solving
- Cleanliness and hygiene
- Strong multitasking
- Handling complaints
- Active learning
- Server support
- Friendly demeanor
Timeline
Restaurant Hostess
Dennys Restaurant
01.2025 - Current
Server
Waffle House Restaurant
01.2024 - 12.2024
Cashier
Walmart
09.2022 - 06.2023
Crew Member
Popeyes Chicken
06.2022 - 08.2022
Trash Collector
Housekeeping Services
02.2020 - 01.2022
High School Diploma -
Palm Acres Charter High School