Dawn Steinmetz
King Pin Lanes
WESTBEND
22
years of professional experience
Results-driven professional with extensive experience in customer service and team leadership. Strengths in training staff, managing operations, and implementing efficient processes to increase customer satisfaction and drive business success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
Bartender and Waitress
2 Years 10 Months- Prepared and served a variety of beverages in fast-paced environment.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Assisted in training new bartenders on drink recipes and service standards.
- Developed knowledge of wine, beer, and cocktail pairings to advise customers effectively.
- Collaborated with kitchen staff to deliver timely food and beverage orders.
Owner of Day Care
21 Years 7 Months- Developed engaging educational programs tailored to children's developmental needs.
- Managed daily operations, ensuring compliance with safety and regulatory standards.
- Oversaw staff recruitment, training, and performance evaluations for a cohesive team.
- Implemented cost-effective strategies to enhance service delivery and operational efficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
GED
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Customer service expertise
Engaging personality
Service-oriented mindset
Professional appearance
Timeline
Bartender and Waitress
King Pin Lanes
10.2023 - CurrentRead More
Owner of Day Care
Dawns Kids
04.2004 - 11.2025Read More
West Bend East
GED
Read More